Site Reliability Engineer

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Job description, low-code style:
As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Site Reliability Engineer to be based in Bangalore.

Site Reliability Engineer Role

SREs at OutSystems work closely with development teams, acting as an extension of the team, in adopting the reliability tenets with the shared goal of meeting Service Level Objectives (SLOs) and thus delivering a smooth and frictionless Customer Experience.
 

As an SRE at OutSystems here are your key responsibilities and duties:

• Lead and onboard services and teams to the reliability tenets;

• Establish and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs);

• Design and implement scalable, reliable, and secure infrastructure, while ensuring cloud-native best practices;

• Collaborate with software development teams to ensure systems are resilient (observable, fault-tolerant, recoverable, scalable) and performant;

• Implement monitoring, alerting, logging, and tracing solutions to detect and respond to incidents;

• Lead incident response efforts, ensuring quick resolution and minimal downtime, and conduct RCA/post-mortems;

• Automate every operational task, with a special focus on fast incident detection & recovery;

• Foster a culture of continuous improvement and knowledge sharing;

• Communicate effectively with stakeholders, providing updates on system reliability and performance;

• Participate in on-call rotation to provide 24/7 support for production systems.
   

SRE Performance Indicators

• SLA and Service Level Objectives (SLO) compliance;

• SLO Coverage and Detection Ratio;

• MTTD - Mean time to detect;

• MTTA - Mean time to acknowledge;

• MTTR - Mean time to resolve.
   

Qualifications and Skills
 Qualifications

• STEM degree (BSc, MSc, in Software Engineering/Computer Science or related fields);

• 5+ years of experience in software development and/or operations;

• Proficiency in at least one high-level programming language (C++, Python, Java, C#, etc.).

• Strong troubleshooting and debugging skills.

• Fluency in English and excellent communication skills.

Soft Skills

• Communication - able to communicate effectively (in English) both orally and written showing empathy for the other person;

• Negotiation Skills - has tough and politically complex conversations with colleagues and customers, defusing disagreements and leading towards a mutual agreement

• Process Oriented - is organized and able to properly follow defined processes, whilst being able to properly challenge inefficient processes and suggest improvements.

• Problem-solving - Has a top-down approach to problems, breaking them into smaller pieces and solving them by starting with a wider scope and narrowing it down as the analysis progresses. Has critical thinking, so can analyze information objectively and make a reasoned judgment.
   

Technical Skills

Experience in any of the following is valued, but not fully required:

• Ability to establish, monitor, and improve Service Level Objectives (SLOs), Indicators (SLIs), and Agreements (SLAs)

• Containerization technologies and orchestration platforms, mainly Kubernetes and EKS (CKA, CKAD, CKS certifications are valued);

• Experience with automation and Infrastructure as Code (IaC) tools, such as AWS CloudFormation, Terraform, Spacelift, etc;

• Experience with Python, Go, Bash/Shell scripting, or other automation tools/languages;

• Familiarity with AWS services like EC2, RDS, ELB, CloudFront, etc;

• Proficiency in monitoring and troubleshooting complex systems;

• Experience with Grafana, ELK stack, Prometheus, or others;

• Strong understanding of designing resilient systems;

• Expertise in debugging complex distributed systems.
   

The Longer Story
 

One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve software that is a low-code market leader and preferred by professional developers around the world.

OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.

Working at OutSystems
 

We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.

• We grow, change, and innovate, and give our teams the space to be proactive and creative.

• We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills. 

• Global colleagues who are as smart, hardworking, and driven as you. 

• Our DNA is disrupting the status quo. It is why our company exists.

• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!