Site Reliability Engineer

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GENERAL FUNCTION:

Design and implement reliability-oriented solutions using modern engineering tools and Agile practices. Work with self-directed, cross-functional, and product-oriented teams in a highly collaborative environment. Improve reliability of the bank's most important products and services while developing skills and experience well beyond your initial role.

The Consulting Engineer is a technical expert in one or more domains and a thought leader that acts as a catalyst to accelerate the adoption of the very best engineering practices across the company. They maintain knowledge of (and may even contribute to) industry innovations, trends, and best practices. They work on some of the organization’s most difficult problems, coach and mentor other members of the company’s engineering community, and help to define roadmaps for delivering next generation technology solutions that span organizational boundaries. They can work as a member of an Agile team, in a consultative / supporting role across many teams, or in a more strategic role helping to shape the future of technology and innovation within the company.

Consulting Engineers are influential servant leaders with a collaborative style that brings others into the decision-making process and a demonstrated ability to gain the trust and confidence of those around them, from engineers to executives. They should be quick to lend their expertise, while also fostering an inclusive environment where others’ ideas are heard and championed. One of their primary goals should be the continuous improvement and up-skilling of the company’s engineering community as a whole.

All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES AND RESPONSIBILITIES:

• Implement and maintain reliability solutions while continuously improving the quality of our technical products and services, including practice of Service Level Indicators (SLI), Service Level Objectives (SLO), and Error Budget
• Follow industry and organizational best practices and standards of site reliability, and help to lead company communities of practice to continuously refine and communicate them. Champion a culture of continuous improvement.
• Achieve operational excellence by optimizing and automating processes and designing high quality, resilient, reliable, and supportable solutions
• Keep up with technology trends and innovations in reliability engineering
• Provide operational support and expert-level troubleshooting for the company’s products and services
• Maintain appropriate controls and documentation to ensure compliance with all company and regulatory requirements
• Provide coaching, mentoring, and/or training as needed to other members of the company’s engineering community
• Provide technical leadership and guidance related to reliability to one or more Agile teams
• Actively foster a culture of engineering excellence across engineering teams and communities of practice
• Help to define the long-term vision for Site Reliability Engineeri, and help to lead the technical execution towards that vision
• Build and maintain strong working relationships with operations and engineering teams across the IT organization
• Seek opportunities for re-use and collaboration across teams to improve processes and capabilities that exceed the scope of a single team
• Operate as a trusted advisor, establishing yourself as a company-wide go-to resource for specific technologies, topics, or domains
• Actively identify and sponsor internal talent and assist with recruiting and evaluation of external talent
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s degree in a relevant technology field or equivalent combination of education and work experience.
• Ten+ years of technology experience in a combination of engineering, architecture, and/or management roles.
• Excellent problem-solving and communication skills.
• Ability to effectively communicate with and influence key stakeholders across the enterprise, at all levels of the organization.
• Willingness to work in a highly-collaborative environment.
• Advanced understanding and significant experience with modern software development practices, tools, and/or hardware technologies.
• Strong understanding of IT security best practices.
• Deep expertise in one or more technical and/or functional domains relevant to the position.
• Demonstrated ability to lead teams and organizations in the delivery of strategic and complex technical initiatives.
• Technical skills per the specific position’s requirements.

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Site Reliability EngineerLOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.