Site Reliability Engineer will be responsible for supporting global customers who use Huawei Cloud services, contributing package installations, configuration files changing, helping log analyses, issue escalating, customer support and incidents response. SRE will be working closely with other SRE teams and customers.
Site Reliability Engineers must be able to work autonomously and use your own initiative to proactively drive success for global customers. The role will involve working in close collaboration with the engineering teams. High knowledge will be gain for Huawei Cloud Services which are popular globally.
Team members has solid background in Cloud Services, Development, Analytical Approach and strategically thinks and is comfortable working across various platforms and systems.
- Locate customer problems.
- Assist customer to increase product reliability.
- Working closely with HQ members and interfaces.
- Help reliability team to solve customer’s problems.
- Work closely with technical support team for troubleshooting
- Make a close follow-up with engineering team.
- Responding to incidents timely.
- Usually communication as on-call responsibilities
- Discount at MSc/PhD programs from several top universities;
- Employee Gift Packs for special events;
- Online training platforms (Udemy, O’Reilly, Raywenderlich, Packt);
- External certification support;
- A culture of continuous development: conferences, in-house events & Tech Talks to stay up-to-date on current research and technology.
What We Do
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.
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