Site Reliability Engineer-Application

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Site Reliability Engineer (SRE) Responsibilities:

· Lead and implement SRE best practices to foster a strong SRE culture.

· Coach and mentor intermediary staff to develop their skills and grow into SRE.

· Lead incident response calls and troubleshoot system and application-level issues.

· Lead RCAs to capture lessons learned and implement innovative solutions to prevent future incidents.

· Contribute technically to a team focused on applying Software Engineering Practices to operations at scale.

· Implement, monitor, and report on Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for application services, collaborating with business and product owners to establish key performance indicators (KPIs).

· Participate in technical training events, game day scenarios, and engineering spikes.

· Provide support for a wide range of applications with a focus on increasing automation, repeatability, and consistency.

· Create and maintain monitoring technologies and processes to enhance visibility into application performance and business metrics, ensuring manageable operational workload.

· Proactively improve application and infrastructure resiliency under various error and performance conditions.

· Collaborate with security Engineers to develop plans and automation for proactive response to new risks and vulnerabilities.

· Work with internal teams to ensure operational development solutions meet business requirements.

· Provide architectural guidance to software development teams to enhance resiliency, efficiency, performance, and cost-effectiveness.

· Develop, communicate, and monitor standard processes to promote the long-term sustainability and health of operational tasks.

· Collaborate with feature/service-oriented development teams.

· Implement and improve CI/CD pipelines to facilitate seamless and reliable software releases.

· Participate in an on-call rotation to respond to incidents and ensure 24/7 system availability.

Qualifications:

· Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, MIS, or related discipline.

· Prior experience as a Site Reliability Engineer (SRE) in a previous role. (Minimum 2 years’ experience.)

· Prior relevant software Development/Architecture/Engineering/DevOPS experience (Minimum 5 years’ experience).

· Strong experience in building and supporting cloud-based solutions, Azure cloud infrastructure and services knowledge preferred.

· Proficiency in cloud computing concepts.

· Experience with virtualization and container solutions such as Docker and Kubernetes.

· Familiarity with Databricks, Event Hub, Redis, Azure Service Bus, Azure Functions, and Tomcat.

· Understanding of diverse infrastructure platforms and concepts.

· Experience with Windows based systems and Linux administration.

· Experience with configuration management and deployment automation tools (e.g., Chef, Terraform, Puppet, Ansible, Jenkins, Spinnaker, ArgoCD, GitHub Actions).

· Proficiency in one or more programming languages such as Java, Python, Go, Perl, or Ruby.

· Working knowledge of database technologies (e.g., SQL Server, MySQL, PostgreSQL).

· Experience with monitoring and logging solutions (e.g., Prometheus, Grafana, ELK stack, AppDynamics, DataDog).

· Strong debugging and optimization skills, with the ability to automate routine tasks.

· Systematic problem-solving approach with strong communication skills and a proactive mindset.

· Knowledge of the Software Development Life Cycle, with experience working in QA and beta environments.

· Understanding of the Agile software development methodology.

· Knowledge of standard production practices, including change management and incident management (ITIL).

Nice to Have:

· Troubleshooting experience with diverse hosting technologies, such as web server platforms, Java application platforms, operating systems, network components, virtualization technologies, and database platforms.

· Proficiency in Linux, including experience compiling kernels, tracing syscalls, understanding TCP.

· Knowledge of open-source software and contributions to the open-source community.

· Familiarity with Rhapsody and various healthcare messaging standards, such as HL7 and FHIR.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.