Site Reliability Engineer (AI SRE Team)

Say hello to opportunities.

 It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 
This is where you and your skills come in. We’re currently looking for Site Reliability Engineer (DevOps Engineer) for our AI SRE team.
Responsibilities:

• Provide ongoing support for production environments, troubleshooting, manage and resolve incidents, perform RCA, facilitate blameless post-mortems

• Actively contribute to production stability improvements (processes improvements)

• Do care about monitoring, alerting and logging, capacity management

• Implement CI/CD related pipelines and automations

• Understand the architecture of our services and products

• Design automated software and product upgrades, change management, and release management solutions

• Interact with our internal customers - mostly, Developers/QA and OPS/SRE

• Work with teams responsible for Infrastructure, Networking, Applications Engineering, Information Security

• Continuously improve and share knowledge of system, update documentation

• On-Call reliable Rotations and Schedules

Requirements:

• Solid knowledge and strong experience in production support activities

• Understanding of SRE principles and DevOPS practices

• Troubleshooting process understanding and experience

• Experience as a Linux System Administrator at least 2-3 years

• Key Skills for Kubernetes (K8s) DevOps: understanding of networking, security, storage is critical

• AWS cloud experience (IAM, VPC, R53, AZs, EC2/EKS, RDS, S3, CloudFront, CloudWatch)

• Understanding of Real-time Data Streaming (Kafka)

• Understanding the Basic Concepts of Elasticsearch (Node, Cluster, Index, Document, Shard, Replicas)

• RDBMS administration experience (PostgreSQL/AuroraDB preferably) or MySQL

• Experience working with GIT, Prometheus, Grafana, Terraform, Helm

• Knowledge of CI/CD tools and ability to implement deployment activities automation

• Familiar with application and service monitoring tools and techniques

• Effective communication skills (Active listening, Friendliness, Confidence, Sharing feedback, Respect)

• English - Intermediate (B1)

Personal skills:

• Team player

• Fast learner

• Documentation culture

Will be a strong plus:

• System thinking approach

• Expertise automating system administration tasks with configuration management tools

• Real automation experience (Python, Bash, Golang)

• MS Azure/GCP cloud experience

• Flux + Kustomize/Flagger/Strimzi + Istio

• Experience with MongoDB

• Experience in ELK stack usage

• Web-service administration experience: Nginx

What we offer:  

• Well-coordinated professional team.

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

• Additional Health and Life Insurance Package.

• Employee Assistance Program.

• 25 vacation days.

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is  your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.