Site Manager - Pittsburgh (m/f/d)

Job Description

Northern Data Group is a leading provider of AI and High-Performance Computing (HPC) solutions, leveraging high-density, liquid-cooled, GPU-based technology to empower the world’s most innovative organizations. Together with our partners, we are passionate about the potential of HPC to drive not only technological advancements but also societal progress. The Data Center Site Manager role is within the Ardent Data Centers business.

Ardent is rapidly growing globally, and the United States is one of strategic focal points for our expansion initiatives. To support this ambitious growth trajectory, it is crucial to onboard a transformational leader for our flagship site in Pittsburgh, Pennsylvania.

As the Data Center Manager, you will lead a team of technicians and operators, guiding them towards achieving operational excellence. A key aspect of this role is striving towards an ideal state of operating data centers with zero downtime, which is essential for maintaining Ardent's reputation for reliability and performance. You will be responsible for executing organizational priorities while managing workforce dynamics to ensure optimal performance and alignment with customer SLA’s.

YOUR RESPONSIBILITIES:

Site Management:

• Responsibility for data center operations, personnel, the facility, equipment, security, safety, vendor management, and customer management
• Conducts site operations to include equipment and systems monitoring, networking, cable management, hardware installation and maintenance, repairs, and inventory management
• Ensures preventative maintenance plans are in place and strictly followed
• Develops and manages routine operational plans, ensuring targets are met in alignment with KPI’s
• Responsible for the monitoring of the data center operations, infrastructure and facility to ensure strict adherence to operational KPI’s, customer SLA’s, SOP’s and best practices
• Implements innovative tactics to proactively address and prevent potential problems
• Assumes turnover of new construction retrofits and ensures they are ready for daily operations
• Manages toward the goal of near zero downtime in a safe, effective manner
• Ensures physical security of the site by effectively managing onsite security services, CCTV, and site access controls Team Management
• Manages a team of operations, electrical, and mechanical technicians
• Ensures protocols are in place for a safe work environment
• Oversee personnel management functions including performance evaluations, mentoring, and professional development
• Recruiting, hiring and training

Incident Management:

• Utilizes ticketing and incident reporting systems and communicates and coordinates activities with on-site staff during incidents
•  Supervise root cause analysis and helps resolve incidents in a timely manner
•  Implements emergency and disaster mitigation strategies

Project Management:

• Manage small projects to include project budget and scope and designates work to team

Service Management:

• Participate in discussion on fit-outs within customer licensed spaces from data center operation point of view
• Participate in regular meeting with customer to establish healthy relationship

Vendor Management:

• Hires and oversees contractor work and operations to ensure completion to Ardent's required standards

Testing:

• Ensures correct processes are followed and all documentation is complete
• Develop and review all (MOP) Maintenance Operation Protocol scripts

YOUR REQUIREMENTS:

• 7-10 years of relevant experience in Data Center or Mission Critical Facilities industries
• Bachelor’s degree in a related field is a strong preference. Minimum requirement of an
• High degree of initiative and willingness to perform
• Demonstrated ability to manage and develop a diverse team, leveraging proven managerial experience to foster a collaborative and inclusive work environment
• Strong analytical skills with the ability to conduct root cause analysis and provide effective solutions to incidents
• Experience growing a motivated and elite workforce, mentoring and training junior team members.
• Reporting and documentations skills
• Effective communication and interpersonal skills
• Have a working knowledge of facility and electrical safety, OSHA requirements, and industry best practices
• Basic networking principles and computer related skillsets
• associate degree or equivalent from two-year college, vocational school, or military with a primary focus on engineering, electrical or mechanical systems, or IT infrastructure
• Experience working with customers, vendors, contractors, and internal business units
• A deep understanding of the mechanical, electrical and IT networking environment associated with a typical data center or mission critical business operation
• MS Office Suite knowledge
• The ability and willingness to lift and carry up to 30lbs regularly and up to 50lb occasionally