Our Opportunity:
Chewy is currently recruiting for a Site Lead to lead our front-end pharmacy operations in Louisville, KY. As a Site Lead you will lead a pharmacy team responsible for sourcing, reviewing, and entering prescriptions from providers on behalf of Chewy pharmacy customers. Our pharmacy veterinary services teams are fully dedicated to providing top tier customer service to the veterinarians and the pet parents they serve in a contact center type environment. This role reports to the Director, Pharmacy Operations and works directly with the pharmacist-in-charge. You will lead and inspire the development of the management team and pharmacy technicians by demonstrating a command of operational efficiencies and a mastery of team member engagement. This person will be responsible for setting high standards and goals for customer experience and ensuring that these standards and goals are achieved.
What you'll do:
- Lead a team of 200-250 pharmacy technicians and supporting leadership responsible for maintaining prescriber partnerships and prescription processing.
- Work directly with the facility pharmacist-in-charge to maintain compliance standards that align with board of pharmacy regulations, and company policies.
- Uphold a culture focused on exceptional customer experience for both veterinary partners and Chewy pharmacy customers.
- Accountable for all performance metrics of the front-end pharmacy including safety, compliance, people, quality, and cost.
- Leverage customer feedback to develop system and process enhancements needed to improve delivery experience.
- Successful delivery of projects from ideation to execution in partnership with internal and external teams.
- Support a problem-solving culture that engages all levels in defect identification and solution implementation.
- Demonstrate excellent communication skills with all levels of management and staff.
- Manage budget and control expenses.
- Develop and recognize staff effectively.
What you'll need:
- Bachelor’s Degree from an accredited university, or equivalent work experience
- 5+ years direct management experience, including a salaried workforce, in a pharmacy, healthcare, or ecommerce environment.
- Pharmacy experience strongly desired
- Experience with performance metrics, process improvement, and Lean techniques.
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
Bonus:
- MBA preferred
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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