[Singapore] Head of Global Training, Quality

Company Description

At Santen, we’re innovating therapies to improve the quality of life for patients worldwide. Our single focus in ophthalmology enables us to challenge unmet needs in the field—through passionate research, successful collaboration, and clarity of commitment. With over 130 years of investigative insight, Santen remains committed to the discovery, exploration, and development of ophthalmic therapies. As a global company, Santen is expanding to accommodate new and evolving initiatives in ophthalmic research, regulatory management, production, marketing, or distribution. Our clinical development network spans three continents, with centers in Europe, Japan, and the United States.
We are in search of top talent to help us meet our aggressive and important goals.

POSITION PURPOSE

The Head of Training, Quality is responsible for developing, implementing, and overseeing the global training strategy in the Quality organization.

This role ensures that all employees receive high-quality, compliant, and effective training to support organizational goals, maintain regulatory compliance, and foster continuous improvement. The position is crucial in building a culture of learning and development across the organization.

Job Description

1. Training Program Strategy and Development

• Develop and implement a comprehensive global training strategy aligned with business objectives.
• Design and oversee the development of training programs for various departments, including GMP, quality, regulatory etc.
• Ensure training materials are up-to-date, engaging, and compliant with regulatory requirements.
• Implement innovative training methodologies, including e-learning, virtual reality, and blended learning approaches.
• Select and manage external training vendors and consultants.
• Ensure external training solutions meet company standards and regulatory requirements.

2. Regulatory Compliance

• Ensure all training programs meet GxP requirements and other relevant regulations
• Stay informed about industry trends and regulatory changes affecting pharmaceutical training
• Participate in regulatory inspections and audits related to training

3. Quality Management

• Integrate training initiatives with the company's quality management system
• Develop and maintain SOPs related to training processes
• Implement quality metrics to measure the effectiveness of training programs

4. Learning Management System (LMS) Oversight

• Oversee the implementation and management of the company's LMS
• Ensure proper documentation and tracking of all training activities
• Utilize LMS data to generate reports and analytics for continuous improvement

5. Cross-functional Collaboration

• Collaborate with leadership team to identify and address organizational training needs
• Work closely with Quality Assurance, Regulatory Affairs, Human Resources, and other departments to align training initiatives
• Collaborate with subject matter experts to develop technically accurate training content

6. Budget and Resource Management

• Manage the training department budget
• Lead and mentor a team of training management quality professionals across multiple sites
• Allocate resources effectively across global training initiatives

7. Continuous Improvement

• Regularly assess the effectiveness of training programs and implement improvements
• Stay updated on adult learning theories and innovative training technologies
• Establish forums for knowledge sharing and best practice exchange across global sites

Qualifications

• Bachelor's degree in Life Sciences, Education, Human Resources, or related field; Master's degree preferred
• Minimum 12-15 years of experience in training and development within the pharmaceutical or biotech industry, with at least 5 years in a leadership role managing training teams
• Proven experience in developing and implementing global training strategies
• In-depth knowledge of GxP regulations and their impact on training requirements
• Strong understanding of adult learning principles and instructional design methodologies
• Excellent leadership and team management skills
• Advanced problem-solving and analytical skills
• Outstanding communication and interpersonal skills
• Proficiency in project management and change management
• Experience with learning management systems and e-learning authoring tools
• Ability to work effectively in a global, cross-functional environment
• Familiarity with emerging technologies in training (e.g., AR/VR, microlearning)

Additional Information

Grow your career at Santen

A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.