IS Simplification Program Manager

Why work at MGIC?
Are you someone who wants to play a critical role in our company’s success? Do you enjoy solving puzzles and finding a better way to get things done? Are you someone who likes to Take The Lead and make an impact? If so, then imagine yourself at MGIC. At MGIC we are a team of dedicated professionals on a fearless mission. A team that fosters a culture of career development and continuous learning opportunities to help you rise to new heights. We are passionate about providing outstanding customer service and making a difference in our community. #WeAreMGIC

PURPOSE

The IS Simplification Program Manager will oversee the planning, execution, and management of MGICs large-scale IS Simplification program across the organization. This role is responsible for ensuring that Simplification initiatives align with the company’s strategic goals, are delivered on time, within budget, and achieve the desired business outcomes. The role will work closely with senior leadership, cross-functional teams, and third-party vendors to coordinate and drive transformation efforts, managing multiple projects in parallel and ensuring overall program success.

Additionally, in partnership with Sourcing and Vendor Management (SVM) the Program Manager will oversee and manage the day-to-day performance of IS vendors and service providers to ensure contracted services are delivered in alignment with business objectives and contractual agreements.  Collaborate with cross functional partners to conduct regular evaluations, performance tracking, risk management and relationship management routines.

PRIMARY DUTIES AND RESPONSIBILITIES

The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.

Leadership

• Develop solutions to problems with consideration for cross-departmental needs and company goals and direction
•    Develops and manages partnerships with key stakeholders across the enterprise to enable business agility, leading to continuous improvement
•    Foster collaboration between internal stakeholders and vendors to ensure seamless service delivery
•    Collaborate with cross-functional teams that may include SVM, IS, Finance, HR and Legal teams to effectively manage vendors
•    Maintains preference for action over inaction when faced with incomplete knowledge and/or limited data sets
•    Leads the definition of frameworks supporting common ways of working for program management and value delivery
•    Supports development of strategies for adoption and long-term sustainability of common enterprise standards and ways of working

Program Management

• Drive the outcomes of strategic programs and ensure they meet overall strategic business needs and objectives. 
• Define and obtain metrics to measure process efficiency, effectiveness, and productivity of any given program
• Refine program requirements, delivery strategy, and approach to drive expected outcomes.
• Produce content and status reports to Senior Leadership team
• Support teams in developing roadmaps, project plans and milestones related to the program
• Establish delivery plans associated with future state vision and managing incremental projects to attain transformation.
• Escalate and report on high priority risks and issues impacting scope, schedule, and budget.
• Ensure continuity of adjacent programs across the organization, adjust expected outcomes, scope, timing, and budget as needed.
• Establish and ensure consistent and cohesive program and change management practices across the organization
• Work with stakeholders and business leaders to ensure operational readiness and change management practices align with delivery roadmap
• Proactively monitor, measure, and report on program status and project budgets.
• Assist business leaders and stakeholders in the creation of content for business cases and obtaining cost benefit analysis and other metrics

Vendor Performance Management

In partnership with Sourcing and Vendor Management:

• Act as the main point of contact for all day-to-day vendor-related performance issues.
• Develop and monitor key performance indicators (KPIs and SLAs) to assess vendor performance in accordance with MGIC standards.
• Track and analyze vendor performance metrics including quality, delivery, cost, and compliance.
• Prepare and present regular performance reviews for internal stakeholders.
• Coordinate with vendors to address issues, resolve disputes, and ensure contract compliance.

EXPERIENCE/BACKGROUND

• Minimum of 10 years of experience in program or project management, including experience leading strategic initiatives that include process or technology transformation, process re-engineering/process improvements, and/or business analytics
• Demonstrated ability to collaborate with cross-functional partners in creating business cases for transformation initiatives and obtaining cost benefit analysis
• Experience defining delivery strategy, communicating vision, managing a budget, and ensuring incremental delivery aligns with department strategy and objectives
• Proficient in change management for large initiatives affecting customers and multiple internal departments
• Proven ability to quickly earn the trust of project sponsors and project stakeholders, inspire and motivate teams, set direction and approach, resolve conflict, deliver difficult messages with tact; and execute/deliver successfully with limited information and ambiguity
• Strong problem solving, conflict resolution and analytical skills
• Ability to work cross-functionally with multiple internal teams.
• Skilled at writing content for executive level status reports and presentations
• Understanding and experience in agile techniques and methodologies

FLSA: This position qualifies for the Administrative exemption as the employee is required to exercise discretion and independent judgment in managing projects that have significant impact on interrelated business units and company-wide use of technology tools.

DISCLAIMER (Americans with Disabilities Act) - All job responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Enjoy these benefits from day one:
• Competitive Salary & pay-for-performance bonus
• Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
• On-site Fitness Center and classes (corporate office)
• Paid-time off and paid company holidays
• Business casual dress

For additional information about MGIC and to apply, please visit our website at www.mgic.com/careers.

Note to all recruitment agencies:
MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.