Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Join our passionate team as a Shore Excursions Specialist, where you’ll play a pivotal role in crafting unforgettable experiences for travelers exploring breathtaking destinations! This dynamic administrative position is all about managing and optimizing the inventory of shore excursions to ensure revenue maximization and cost efficiency. You will be the driving force behind the request, loading, and maintenance of exciting excursion offerings, collaborating with diverse teams to deliver seamless operations. Plus, you’ll have the opportunity to support the Shore Excursions Manager in implementing innovative departmental initiatives, making a real impact on our guests’ journeys. If you thrive in a fast-paced environment and are ready to contribute to the world of luxury travel, this role is your gateway to adventure!
Essential Functions
- Develop comprehensive inventory allotment sheets detailing available excursions ensuring the data is accurate and current.
- Proactively request inventory from tour operators, load it into the company system, and continuously monitor for changes or updates to ensure all excursions are adequately represented and available for sale.
- Collaborate with relevant stakeholders to track and manage inventory for private excursions, ensuring seamless integration with overall shore excursion offerings.
- Act as the primary point of contact for the Sales teams' inventory requests, ensuring they have the information to sell shore excursions effectively.
- Assist in implementing departmental initiatives by providing data analysis, reporting, and logistical support.
- Provide coverage for the Shorex Sales team when needed, stepping in to assist with urgent tasks or projects.
- Regularly audit tour participation metrics to identify trends, optimize revenue opportunities, and implement risk mitigation strategies to minimize cancellations or low participation rates.
- Monitor inventory levels and release reservations promptly to avoid cost penalties associated with underutilized excursions.
- Create and distribute preliminary manifests to tour operators ahead of each cruise to ensure they are prepared for passenger loads and logistical arrangements.
- Compile and verify onboard team and tour operator manifests and reports, ensuring all information is accurate and accessible to relevant stakeholders within scheduled timelines.
- Bachelor’s Degree in Hospitality, Business Administration or equivalent preferred
- Minimum 1 year of relevant shore excursion experience. Knowledge of a wide range of itineraries, ports, and tours is preferred
- Excellent written & verbal English communication skills
- Analytical skills with attention to detail
- Strongly oriented towards guest satisfaction
- Superior organization & multi-tasking
- Proactive hands-on attitude
- Ability to work in a fast-paced, deadline-oriented environment
- Ability to maintain positive, pleasant behavior while engaging guests & tour operators
- Ability to solve problematic situations in a quick, efficient manner
- Proficiency in Microsoft Office
- Ability to work additional time outside of normal business hours when needed.
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
What We Do
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection will offer voyages on three custom-built yachts. Calling on unique and distinguished destinations alike, most voyages range from seven to ten nights, offering many overnight calls and uniquely curated experiences ashore. Each yacht will feature 149 suites, each with its own private terrace, and accommodate up to 298 guests in a relaxed, casually elegant atmosphere. As with The Ritz-Carlton® on land, each yacht will feature personalized service, elevated dining and luxury amenities. The yachts are also available for private charter.
