Ships Agency Operations Supervisor - Santos & Paranaguá

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Have you ever wanted to be part of a global maritime leader, ensuring smooth port operations and delivering world-class services? If you are passionate about the shipping industry and thrive in a dynamic environment, this could be your next great opportunity!

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore, and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

About the location / department

This position will be based in Santos & Paranaguá, two of Brazil's most strategic and dynamic port locations. The Ships Agency Operations Supervisor will report to the Ships Agency Operations Manager.

Who you are:

You are a proactive, detail-oriented professional with strong leadership skills and a passion for operational excellence. You have experience in ships agency operations or a related maritime field, with a solid understanding of port regulations and procedures. You can work under pressure, solve problems efficiently, and ensure that operations run smoothly while maintaining high-quality service standards. Strong communication and stakeholder management skills are essential, as you will be working closely with both internal teams and external partners.

Required experience and skills:

• Experience in ships agency operations, logistics, or maritime services.
• Knowledge of port regulations and procedures.
• Strong leadership and team management skills.
• Ability to work under pressure and solve operational challenges efficiently.
• Excellent communication and stakeholder management skills.
• Fluency in English and Portuguese (spoken and written).

What you will be doing:

• Overseeing port operations in Santos & Paranaguá, ensuring service excellence and efficiency.
• Managing and guiding the Ships Agency Operators team, ensuring smooth day-to-day operations.
• Ensuring that all port calls comply with Wilhelmsen's Standard Operating Procedures (SOPs).
• Identifying cost-saving opportunities and ensuring operational profitability.
• Selecting and evaluating vendors and suppliers, ensuring quality and compliance with procurement policies.
• Collaborating with the Ships Agency sales team to identify new business opportunities.
• Ensuring proper pre-funding is received before executing a port call.
• Managing disbursement accounts and ensuring compliance with financial guidelines.
• Supporting the onboarding and training of new employees.

What we offer:

• The opportunity to be part of a global leader in the maritime industry.
• A dynamic work environment with exposure to international operations.
• Professional growth opportunities and career development.
• A collaborative and diverse workplace that values innovation and teamwork.

Applying

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Ships Agency Operations Supervisor.

You can apply online today through our career portal by creating a ‘Candidate Home’ account, where you can upload your resume and a motivational letter.

Work location: Santos

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