Shared Service Center Supervisor - São Caetano do Sul

Posted 2 Days Ago
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São Caetano do Sul, São Paulo
Hybrid
Senior level
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
The Role
The role includes managing a high-performing HR Shared Services team, focusing on efficiency and structure. Responsibilities cover people management, continuous improvement, project management, relationship management, operational efficiency, and complaint management, ensuring compliance and service excellence.
Summary Generated by Built In

Description
Hybrid: 02 days of the week working from home.
Role:
The role involves building and managing a high-performing HR Shared Services team with a focus on improving structure, adapting, and increasing efficiency. Key responsibilities include:

  • People Management : Overseeing daily operations, conducting performance appraisals, providing coaching, and implementing development plans and disciplinary actions.
  • Continuous Improvement : Identifying and recommending process improvements to increase operational efficiency, quality, speed, and safety. Conducting meetings with stakeholders to align and address process gaps.
  • Project Management : Organizing teams for performance improvement initiatives and ensuring adherence to project plans.
  • Relationship Management : Collaborating with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects.
  • Operational Efficiency : Monitoring team performance, ensuring compliance with SLAs and global policies, and conducting periodic quality checks.
  • Complaint Management : Resolving issues efficiently and escalating complex matters as needed.
  • The role may be adjusted based on business needs, with any changes communicated to the employee as necessary.


Additional Description
Qualifications:

  • Bachelor's degree in business, Human Resources or related experience;
  • Language Skill: Advanced/Fluent English. Spanish would be a plus;
  • Solid experience in Human Resources for Brazil environment;
  • Understands the regulatory environment and/or experience in the Shared Services business in Brazil would be a plus.


Skills/Competencies :

  • Flexibility and Organizational agility;
  • Strategic thinking, consulting and analytical skills;
  • Interpersonal Savvy / Communication and work collaboratively;
  • Broad understanding of Operational systems and technology;
  • Accountability;
  • Build effective Network within other cross functional leaders and areas;
  • Ability to comfortably interact with unions, employees and leaders; at all levels and proven ability to work in a team environment;
  • Dealing with ambiguity;
  • Problem Solving;
  • Accountability: Time / Deadline / Delegate / Multitask;
  • Data Driven;
  • Expertise to present data, findings, and potential actions/solutions to stakeholders;
  • Project management, change management and continuous improvement;
  • Ability to think creatively and strategically.


About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

What the Team is Saying

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The Company
HQ: Detroit, MI
165,000 Employees
Hybrid Workplace
Year Founded: 1908

What We Do

At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.

Why Work With Us

At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.

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Employees engage in a combination of remote and on-site work.

Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.

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