ServiceNow Solution Engineer

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health.  For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience.  Our members are our neighbors, our friends, and our families.  It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. 

The ServiceNow Solution Engineer will be responsible for designing, developing, and implementing ServiceNow solutions to meet the organization’s business needs and support all the ITSM processes. This role combines technical expertise with a strong understanding of business processes to ensure seamless integration, automation, and optimization of IT workflows. This role will lead and oversee the successful execution of ServiceNow projects and will collaborate with cross-functional teams, stakeholders, and developers to deliver innovative and scalable solutions that enhance operational efficiency and drive digital transformation.

Job Description

• Provide subject matter expertise to lead the implementation of new features and product upgrades, while managing the day-to-day support operations of Horizon BCBSNJ's ServiceNow platform.
• Act as a technical expert in ServiceNow, collaborating with technical teams, business units, stakeholders, and leadership to translate requirements into best-in-class  ServiceNow solution implementations.
• Ensure the proper implementation of ServiceNow best practices, standards, and procedures, as well as adherence to the ITIL framework.
• Maintain comprehensive documentation of configurations and changes, supporting the entire platform to ensure seamless integration and functionality across the various modules.
• Analyzing technical development requirements and system performance issues while providing documentation and reports.
• Take responsibility for the technical governance and code quality of all solutions deployed to support existing systems. Identify system deficiencies, recommend solutions, and research enhancements and new functionalities in ServiceNow.
• Communicate ideas effectively, explain technical terms to non-technical colleagues, and offer training to end-users.
• Mentor and develop ServiceNow staff through a supportive and collaborative approach: assign responsibilities, set objectives, establish priorities, and monitor and evaluate results.
• Develop a long-term strategy and strategic direction for ServiceNow Services, including the creation of an annual plan.
• Review and analyze the effectiveness and efficiency of current configurations and workflows to create strategies for improvement and further integration using ServiceNow.

Education/Experience

• High School Diploma/GED required
• Bachelor degree preferred or relevant experience in lieu of degree Industry and project experience of 5+ years with ServiceNow

Additional Licensing, Certifications, Registrations

• Requires ServiceNow Certified System Administrator and Certified Application Developer certifications
• Certified Implementation Specialist certification preferred
• ITIL v4 Foundation certification preferred

Knowledge, Skills, and Abilities:

• Extremely organized with strong time management skills.
• Ability to contribute, lead and manage projects, effectively prioritize and execute.
• Maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
• Ability to deliver solutions and improve and automate complex and/or critical business processes
• Strong professional and interpersonal skills, including creative problem-solving, effective written and verbal communication, organized coordination of cross-functional teams, and acute attention to detail and quality.
• Strong business process and service skills including giving and receiving feedback, active listening, negotiation, group facilitation, delegation, coaching, influencing and visioning.
• Ability to lead and motivate others to achieve objectives.
• Experience with and knowledge of change management principles, methodologies and tools
• Excellent problem-solving and analytical skills, as well as critical thinking ability

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Salary Range:

$108,000 - $147,420

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.  This range has been created in good faith based on information known to Horizon at the time of posting.  Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Disclaimer:
This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.  Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.