Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
We are seeking a highly motivated and detail-oriented ServiceNow Developer with 2-3 years of experience to join our IT team. The ServiceNow Developer will be responsible for supporting the development and maintenance of our ServiceNow platform, with a focus on customer productivity, process improvements and automation efforts.
Key Responsibilities:
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Collaborate closely with various teams, business stakeholders, and end-users to understand requirements and deliver effective ServiceNow solutions.
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Maintain and update the existing ServiceNow platform and configurations as required.
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Utilize in-depth knowledge of the ITSM module to enhance incident, problem, change, and request management processes.
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Write, test, and debug scripts and code to support ServiceNow applications and integrations.
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Work with senior developers to ensure code quality and adherence to best practices.
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Identify opportunities for process automation and efficiency improvements within the ServiceNow platform.
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Manage and maintain the configuration of the ServiceNow platform, ensuring accuracy, integrity, and compliance with established standards.
Technical Skills:
- Strong proficiency in JavaScript, HTML, and other relevant scripting languages.
- Extensive experience in ServiceNow administration and development, including form design, workflow configuration, and UI customization.
- Familiarity with Service Operations Workspace, Employee Center, Performance Analytics, Flow Designer, or other ServiceNow modules is a plus.
Soft Skills:
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment and effectively manage multiple tasks simultaneously.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Top Skills
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
Corporate/Brand Values:
• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People
We're the perfect size for you to make an impact. W
Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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