ServiceNow CSM SW Engineer (ITSM) Atlanta Hybrid

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

We are looking for a ServiceNow Lead with strong administration, development, and support skills on ServiceNow ITSM and CSM. The ServiceNow Lead role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology.
A person should have excellent analytical and developer skills with exceptional verbal and written communication. As a part of ServiceNow practice at NCR Atleos, person will always be motivated and get opportunities to advance and experience in new areas to strengthen your capabilities and skills.
Key Responsibilities:
• Will be responsible to design and develop the solution and get it implement for different ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements
• Creation/implementation/modification of ServiceNow ITSM/CSM/ others components
• Monitor technical documentation and assist/participate in QA and user training activities.
• Understanding of the project delivery lifecycle and processes and their implementation
• Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc
• Understand detailed requirements, create user stories and monitor code from design, implementation, test automation, and delivery of high-quality solutions to our customers.
• Solving complex problems in a highly dynamic and agile environment
• Having a strong focus on code quality and reusability
Basic Requirements
• Bachelors/Masters in Computer Engineering or Computer Applications or an equivalent education.
• 10-15 years of relevant experience in design and development with ServiceNow platform.
• Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API integration is a must
• Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow.
• Experience across Waterfall and Agile project methodologies
• Dynamic team player with good verbal and written communication and ability to lead a development team
• Good experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big plus.

Preferred Requirements
• ITIL Certified
• ServiceNow CSA
• Any additional ServiceNow certifications will be a plus

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.