ServiceNow Consultant1
Requirements:
At least 5 years of experience in IT application support, with a minimum of 3 years specifically in managing ServiceNow administration and support.
Proficiency in ServiceNow: Strong knowledge of ServiceNow modules such as ITSM (Incident, Change, Problem), CMDB, and integrations.
Incident management: Experience with ticket-based support, including categorization, prioritization, and escalation of incidents in ServiceNow.
SLA management: Skilled in monitoring SLAs and generating reports to ensure compliance and service excellence.
Strong troubleshooting skills: Ability to diagnose and resolve access and system-related issues in ServiceNow and associated applications.
Vendor interaction: Experience in creating and managing tickets with ServiceNow support and third-party vendors for issue resolution.
Experience with ServiceNow customization and automation: Proficiency in configuring workflows, business rules, and automation processes in ServiceNow.
Documentation skills: Ability to update and maintain detailed documentation related to system configurations, processes, and user provisioning.
Strong communication skills: Excellent ability to communicate effectively with both technical and non-technical stakeholders.
Willingness to work in rotational shifts: Flexibility to support 16x5 operations and resolve critical incidents as needed.
ITIL Knowledge: ITIL v4 certification or experience in ITIL-based environments is an advantage.
Preferred Qualifications:
ServiceNow Certified System Administrator (CSA) or other relevant ServiceNow certifications.
Experience with ServiceNow ITOM (IT Operations Management) and CMDB.
Top Skills
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value.
Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia.
Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions.
Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models.
At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
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