ServiceNow Administrator

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for operating as part of an integrated Information Technology service team to support the current and future operational needs. This includes providing day-to-day operational administration support for the ServiceNow system (all modules and system components) used to support the ServiceNow Suite | Platform.

This role...

• Monitors health, usage and overall compliance of ServiceNow and its applications.

• Assists in building and maintaining internal technical documentation, manuals, policies and processes.

• Develops training plans for end users and customizing the platform to meet evolving organizational needs.

• Creates, maintains and enhances Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.

• Works closely with IT and business in configuring and improving core platform capabilities in accordance with IT best practices.

• Configures and maintains SLA, catalog items and their associated workflows.

• Creates, maintains and enhances team Dashboards and reporting, including scheduled reports.

• Understands how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.

• Performs System Administrator activities for ServiceNow to include managing system updates, user access and other functions in accordance to maintaining the system, coordinating problem resolution.

• Participates and supports the software development lifecycle for ServiceNow.

• Researches, reviews, and analyzes the effectiveness and efficiency of procedures, and develops strategies for enhancing these processes in accordance with ITIL best practices to enable continuous improvement.

• May lead projects and perform other duties as assigned.

• Occasional business travel may be required.

We are interested in speaking to individuals with the following...

•  Bachelor's degree in Computer Science or other related field.

• Seven (7) plus years of related work experience.

• Certified ServiceNow System Administrator required.

• ServiceNow Advanced System Administrator (certification preferred).

• ITIL v3 or v4 Certification certification preferred.

• Experience in IT service management.

• Experience troubleshooting integration management, security, and application issues.

• Experience in a ServiceNow administration role.

• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.

• ServiceNow experience: IT Operations Management (ITOM) capabilities, Discovery, CMDB, Orchestration, Event Management, Operations Intelligence, Service Mapping, Project Portfolio Management (PPM) administration in an enterprise environment.

• ServiceNow experience: Integration, automation, and workflows; Creation and modification of various Access Controls (ACL's), Business Rules, Scripting, Ajax Query, Jelly Scripts, UI Actions and UI Policies.

• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.

• Or equivalent combination of education and/or experience.

• Ability to analyze, troubleshoot and resolve complex software application related problems.

• Exceptional customer service skills.

• Ability to apply standard methodology, techniques, procedures, and criteria.

• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.

• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

• Strong interpersonal skills, communication, leadership ability, teamwork and positive attitude

• PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc.).

• Attention to detail.

• Ability to work under pressure and handle stress.

• Works well within a team environment as well as individually

• Must have excellent organizational and coordination skills.

• Must demonstrate sound analytical skills.

Salary:

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]