Service Proposal & Order Coordinator

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe mission of the Federal Sales Support Operations team is to provide comprehensive sales support that complements the efforts of our field sales force. We indirectly impact sales growth by enabling our sales team and channel partners to spend more time in front of customers, sell more and focus on driving new opportunities.
Job Description

Responsibilities include but are not limited to:

• Responsible for managing the daily pre and post-sale business activities associated with Federal Service Proposals and Orders
• Be a focal point for Service Orders within the Federal Operations Team
• Utilize proactive management skills to drive prioritization within our channel partner community
• Tactfully and courteously interface with field sales and service representatives in order to build strong business relationships
• Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
• Effectively communicate with channel partners and manufacturer representatives to resolve post-sale service issues
• Responsible for identifying process improvements and working to standardize best practices
• Educate customers on respective Motorola business processes and procedures
• Maintain Departmental and Organizational business goals

Additional Knowledge/Skills:

• Bachelor's degree
• 2+ years of business, office, and/or administrative experience
• Exceptional interpersonal skills
• Demonstrates strong verbal and written communication skills
• Must have strong organizational skills and the ability to handle multiple tasks
• Effective time management skills required
• Proficient computer skills with emphasis on Windows and Google based applications
• Customer-focused and detail-orientated individual
• Ability to maintain a positive attitude in a high stress/fast-paced work environment
• Confident individual who is willing to assume responsibility
• Adaptive and flexible (changing technologies, processes, environments) 
• Ability to work and make decisions with minimal supervision
• Team player

#LI-MM1

Basic Requirements

• Bachelor's degree
• 2+ years of business, office, and/or administrative experience

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].