Service Designer

Company Description

Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao.

Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou.

He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.

Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua.

He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa.

Contact Energy believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power, mobile, and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising our ways of working in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: we touch lives to make life better.

We’re all about making energy easy and awesome for our customers. We're a team of forward-thinkers and innovators, always looking to leapfrog the market and deliver top-notch experiences. Our Digital team is at the heart of this mission, constantly designing, building, and optimizing products and services to drive growth and delight our customers. Recently, we've won awards for our customer experience initiatives, and we're excited to keep pushing the envelope in our Generation and Corporate functions. 

Job Description

Kōrero mō te tūranga | About the role 

We're on the hunt for a Service Designer to join our squad. This role came about because we need more hands on deck to support our Digital Generation and Corporate Productivity programs. You'll be diving into discovery activities, mapping out user journeys, and ensuring our solutions are user-centered and efficient. You'll be the go-to person for service design, running workshops, building relationships, and turning insights into actionable plans.
Your work will enhance the user experience and ensure our digital products meet user needs. You'll support our business strategy by delivering data driven, user-friendly recommendations. 

• Conduct user research (interviews, surveys and observations) to gather insights, and help interpret data to support business decisions. 
• Create prototypes to test and refine ideas. 
• Visualise processes and journeys, identifying pain points and opportunities. 
• Facilitate workshops and co-creation sessions. 

Qualifications

Ko wai koe | About You 

We're looking for someone who's creative, detail-oriented, and a great communicator. You should have experience in service design, user research, and usability testing. Proficiency in tools like JIRA, Confluence and Miro, is a must. If you have experience with design tools like Sketch, Figma, Adobe XD and working within a design system, that's a bonus! We're also looking for someone with strong problem-solving skills and a non-perfectionist mentality – we value quick, effective solutions and insights over perfection. 

What's in it for you? 

• Innovative Projects: You'll get to work on cutting-edge projects that make a real impact on our business. 
• Talented Team: Join a collaborative, award-winning team that values your input and expertise. 
• Growth Opportunities: We're big on personal and professional development, so you'll have plenty of opportunities to learn and grow. 

Additional Information

You'll dive into impactful projects right from the start. Our team values open chats, healthy debates, and constructive feedback. We’re all about flexibility and making sure you have the support you need to shine in your role. 

Join us at Contact Energy and be part of a team that is transforming the way we deliver customer and employee experiences. Apply now to make a significant impact on our business and help us achieve our mission to achieve net zero emissions from our generation operations by 2035. 

Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, discounts on Contact Energy products, and more.

This ad will close automatically on Sunday 16 February but we’re considering applications as they come in so hop to it if you're keen!

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.