Companial is a unique place where creativity and innovation are core to who we are and what we will be in the future. Where you can have new ideas every day and work with your colleagues to bring them to life. We work together, help each other and our clients, the Microsoft Dynamics partners across Europe, North America, Asia, and Australia.
The Companial Engineering team is touching the latest global technologies (Visual Studio Code AL language, Extensions, DevOps, PowerPlatform), being one of very few Microsoft ISV Development Centers we have direct consulting with Microsoft and receive the latest news and training on new technologies prior other Microsoft partners.
We are looking for an experienced Service Delivery Manager to lead and optimize our service delivery operations. In this role, you will oversee pre-sales activities, manage project execution, and contribute to service development, ensuring seamless alignment with client needs and organizational goals. Additionally, you will play a key role in people management, fostering team performance and growth.
If you like cross-culture organization, cutting edge technologies, new challenges, and desire to make IT a better place, you are the person we are looking for!
Your responsibilities:
- Service Development
- Determine the scope of the service
- Manage the estimation process and ensure its continuous improvement.
- Gather feedback and implement enhancements to service scope and estimation accuracy.
- Develop and refine methodologies for service delivery.
- Collaborate with operations and other supporting functions to define roles and responsibilities.
- Lead onboarding for new employees in supporting functions to familiarize them with services.
- Participate in pre-sales discussions with clients.
- Oversee and manage the execution of project estimations.
- Presentations to stakeholders.
- Prepare and validate proposals and service solution design documents
- Allocate resources effectively for successful project execution.
- Supervising projects delivery and resolving any related issues
- Manage a cross-functional team
- Conduct performance reviews and provide constructive feedback.
- Handle all aspects of people management, fostering a positive and productive team environment.
Pre-Sales Support
Project Delivery
People Management
Our expectations:
- 5+ years of experience in pre-sales and service development.
- Strong leadership and people management skills.
- Ability to supervise multiple projects and manage priorities effectively
- Excellent communication and presentation skills.
- Proficiency in creating and refining project documentation and methodologies.
- Knowledge of the IT industry and the small and medium-sized business sector, as well as of the Microsoft ecosystem and its "channels" (partner knowledge)
- Experience in consulting and/or implementing Dynamics projects is advantage
This is what we offer:
- A highly skilled international team working with the leading Microsoft based technologies
- Training and development opportunities
- An informal and social working environment in a fast-growing international IT organization
- Additional vacation days
- Flex benefits bonus focused on health and wellbeing
- Health insurance (after probation period)
- Life and risk insurance
- Annual company events, team buildings
- Workout classes (Pilates, volleyball)
- Flexible working hours
- Monthly salary ranges from 5000 EUR – 6000 EUR gross (salary offer depends on candidate ‘s professional experience, knowledge and competencies)
Companial is the largest and fastest-growing international network of Microsoft Dynamics Partners.
Companial supports its Dynamics Partners – Resellers, System Integrators, Service Providers, and ISVs – with business and technical services aimed at growing revenue, lowering costs, and improving customer satisfaction. Companial is an official SMB ERP Distributor; Indirect CSP Provider for Microsoft; a Microsoft ISV Development Center; and Member of the Partners Advisory Council. Companial’s high-quality Microsoft Dynamics 365 upgrade, development, and migration services, together with its leading Microsoft Azure managed hosting service, helps Microsoft Partners offer better business value to their customers when delivering solutions on-premises and/or in the cloud. Companial is currently delivering and supporting over 1000 Dynamics Partners in more than 40 countries worldwide.
Top Skills
What We Do
Companial is the largest and fastest-growing international network of Microsoft Dynamics Partners. Companial supports its Dynamics Partners – Resellers, System Integrators, Service Providers, and ISVs – with business and technical services aimed at growing revenue, lowering costs, and improving customer satisfaction. We are an official SMB ERP Distributor; Indirect CSP Provider for Microsoft; a Microsoft ISV Development Center; and Gold Certified in Enterprise Resource Planning, Application Development and Cloud Platform. Companial’s high-quality Microsoft Dynamics 365 upgrade, development, and migration services, together with its leading Microsoft Azure managed hosting service, helps Microsoft Partners offer better business value to their customers when delivering solutions on-premises and/or in the cloud. We are currently delivering and supporting over 1000 Dynamics Partners in more than 40 countries worldwide
