The Service and Support Intern is a critical entry point into AutoStore's technical support ecosystem, offering a hands-on opportunity to develop advanced, mechanical engineering centric problem-solving skills in a dynamic, technology-driven environment. This internship provides an immersive experience in technical support, the application of mechanical engineering principles and best practices, and customer service excellence.
The intern will support AutoStore's service operations by providing technical assistance, troubleshooting hardware systems, and contributing to the company's knowledge management processes. This position offers a unique opportunity to apply mechanical engineering principles in a real-world technical support setting.
Key Responsibilities:
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Diagnose and solve technical issues for internal and external customers, demonstrating advanced problem-solving capabilities. Your Mechanical Engineering knowledge will be central to this process
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Perform hands-on hardware configuration and troubleshooting for AutoStore's sophisticated mechanical systems
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Document technical interactions, solutions, and system insights
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Contribute to and maintain the company's technical knowledge base through detailed, accurate documentation
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Collaborate with cross-functional teams to ensure efficient and effective customer support
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Analyze and document technical findings to support continuous improvement initiatives
Qualifications
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Currently pursuing an undergraduate degree in Mechanical Engineering
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Demonstrated mechanical aptitude with strong hands-on problem-solving skills
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Prior mechanical engineering project or internship experience preferred
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You can handle confidential information with discretion and professionalism
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Fluent English language skills, with the ability to communicate technical concepts clearly and precisely
Recruitment Agencies
AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our job’s alias or AutoStore employees. We value direct applications from candidates and are not responsible for any fees related to unsolicited resumes.
What We Do
Welcome to AutoStore, where we make space and storage simpler! AutoStore™, founded in 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. The company is global, with over 950+ systems in 45 countries in a wide range of industries. All sales are distributed, designed, installed, and serviced by a network of qualified system integrators we call "partners". Figuring other industries could benefit from this new cube storage automation concept, Arrow Electronics acquired Hatteland Electronic in 2000. The funding enabled Hatteland Group to invest in AutoStore, and from that moment the commercialization period started. The mature and robust product called AutoStore was to become the backbone of the Hatteland Group and it was ready to conquer the world. In 2021, investment powerhouse SoftBank became an AutoStore shareholder following prior acquisitions by Thomas H. Lee Partners, L.P. and EQT Private Equity. Today, with more than 950 systems and 40,000 robots across 45 countries, AutoStore is poised to continue its aggressive global expansion.
Why Work With Us
AutoStore is positive, strong, and humble community. We started amongst neighbors in a small town in Norway. We believe to treat our neighbors with respect and care. We drive and cherish this community feeling, even as we grow beyond our original borders. Here we provide opportunity, growth, and flexibility to live our best lives!
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