Senior/Lead Technical Writer

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• We are seeking experienced technical writers to join our team in Content Experience (CX) that creates content for new technology like generative AI and streamlined user experiences. We’re looking for a technical writer who is comfortable with both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for an admin, end user, or developer audience to help them understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content!

Your Impact:

• We work closely with other writers, product managers, engineers, and user experience designers in an Agile development environment to produce in-app assistance, release notes, help, interactive training, and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time. Hybrid work environment reporting to an eligible office location

• Required Skills:

  • 3-5 years of technical writing experience

  • 1+ years of experience with XML and DITA

  • Ability to write clean, concise, and approachable content

  • Ability to work collaboratively and manage multiple deliverables within tight deadlines

  • Excellent problem solver

  • Experience with CRM applications (Salesforce familiarity a plus)

  • Superb communication and interpersonal skills

  • Ability to quickly learn new sophisticated technologies

  • Experience with source control software

  • Ability to read, understand, and build short code samples in a variety of programming languages is a plus

  • Very good english level

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Posting Statement

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Salesforce welcomes all.