Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Job Description
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Provide Day to Day Technology Directions Within Windows Server OS, VMware, Physical Server Hardware, Nutanix (HCI) Platform
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Experience on Monitoring tools, Patching tools, Backup tools etc.
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Good understanding on Hybrid cloud environment (On-prem & Cloud Platforms – Azure/AWS/GCP)
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Maintain Global Collaboration with The Other Micron It Operations Teams, Both Internal and External To I&O
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Operational Support Escalation
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Incident Management and Problem Management
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Project Execution
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Maintain Ola and Sla Agreements with Other Micron Business Units
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Innovation & Automation
Specific Responsibilities Include (But Are Not Limited To):
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Continually Improves Operations Through Routine Monitoring of System Performance Metrics and Proactive Actions.
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Reviewing Of System Log Files, Trend Analysis, Configuration, Incident and Problem Management Processes.
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Recommends And Works with The Solution and Enterprise Architect on System or Architectural Changes When Needed to Improve Performance, High Availability, Scalability, Or Propose Innovative Technologies.
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Ensures Architectural Consistency and Provides Technical Direction Through Roadmap Process, Knowledge Management, Disaster Recovery Plan Development and Testing.
Creating All the Necessary Documentation for Any Changes In The Environment Or Innovative Technology Deployments As Reference Architecture For The Global Operation Team.
Roles & Responsibilities
Define, design, and implement core system hardware and operating system solutions.
· Define, in conjunction with users and service providers, functionality required to support business strategies.
· Work with customers to gather requirements, and propose, engineer, and provision system solutions.
· Research and partner with vendors and management to select products that best meet company needs.
· Manage system setup and standardization of features and usage.
· Install, configure, support, and maintain hardware and operating system solutions.
· Create system documentation, testing, training, and post-deployment assessments.
Maintain systems.
· Maintain systems by keeping them tuned and compliant with company standards for optimum performance and capacity utilization.
· Maintain systems with the current OS, and software and firmware patches and upgrades.
· Maintain standards of operations, such as backups, naming standards, and configurations.
· Coordinate planned downtime and software installs of your assigned servers.
· Communicate system status and coordinate maintenance activities.
Support day-to-day operations and provide customer support.
· Provide 24x7 on-call technical support and expertise for customer issues and service provider escalation.
· Monitor the environment for potential system issues and resolve appropriately.
· Adhere to the change management process for any planned maintenance, or when potential issues are identified.
· Provide training for new team members, computer services staff, and external support teams.
· Coordinate vendor-specific support and problem resolution.
Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of Micron’s core computing resources.
· Establish and implement policies, procedures, and standards, and ensure conformance.
· Plan and implement strategies for minimizing service outages, and for reducing the impact of such outages on business operations (i.e., availability, contingency, and disaster planning).
· Adhere to Micron’s established processes and policies.
Continually work to improve operations.
· Define and adhere to established service and operational level agreements.
· Collect, monitor, report, and interpret operating metrics.
· Evaluate and test new software for compatibility with the computing environment.
· Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
· Identify service improvement opportunities.
Provide system security and access.
· Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames.
· Adhere to Micron’s security policies for all managed services.
· Regularly audit systems to ensure they are meeting compliance requirements.
Evolve the computing environment to meet future demands.
· Analyze operating statistics and project future demands for service (i.e., capacity planning).
· Benchmark best practices where appropriate.
· Develop cost-effective solutions.
· Communicate and collaborate with peer groups (enterprise architects, security team, network team, Storage team etc.).
"The specified role does not encompass the following responsibilities: Finalization of sales agreements or the execution of sales contracts is prohibited. The role also does not carry the authority to make definitive decisions regarding contracts, be it their conclusion or termination. Furthermore, the role is not designed to involve participation in pricing negotiations or the authorization of contracts. These activities fall beyond the permissible duties of the position."
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
Top Skills
What We Do
We are a world leader in innovative memory solutions that transform how the world uses information. For over 45 years, our company has been instrumental to the world’s most significant technology advancements, delivering optimal memory and storage systems for a broad range of applications.
From smartphones and tablets to PCs and the data centers delivering services to these devices, Micron memory can be found fueling the applications you rely on every day. Micron memory is engineered to meet exacting needs in the most demanding environments across a wide range of applications including AI, automotive, mobile, data center and client. Because data is everywhere, Micron memory is everywhere, too.
Why Work With Us
Global opportunities, team member development, and career advancement—Micron invests in you and celebrates your skills, a growth mindset, and the tenacity to strive. At Micron, everyone innovates.
