Senior Vice President - Core Infrastructure

CompanyFederal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic team for our future.
Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

The Senior Vice President of Core Infrastructure Services reports to the National IT Chief Operating Officer and is responsible for leading the National IT Service Management, Core Tooling, Telemetry and Observability, Data Center and Enterprise Operations, and Capacity and Reporting Services. As part of this role you will lead the strategy and vision for the services the team provides by working across the Federal Reserve System to understand incoming business requirements, and by partnering with leaders and staff across multiple reserve banks to create the capabilities needed to take the Federal Reserve System into the future while keeping it secure and reliable. You will be expected to cross organizational boundaries and drive the changes needed to support the Federal Reserve’s cloud and infrastructure transformation, while maintaining a focus on ensuring all services under your direction are available to support the Federal Reserve and the US economy. You and your team are also the key function that responds if there are operational incidents within the Federal Reserve, and focus on bringing the right teams together to quickly resolve issues and restore business services.

The ideal candidate will be comfortable operating in a matrixed organization and influencing without authority. You will be familiar with and able to operate in an agile and product oriented operating model that is focused on delivering outcomes which provide business value. You will act as a servant leader and ensure the team is trained, empowered, and enabled to drive many decisions on their own and to move quickly, fail fast, and deliver quality outcomes. Additionally, you will need to be able to transform the team and develop the leaders under them to advance and modernize our workforce and our strategy to keep pace with technology evolution, and to ensure your core services and those of the rest of the Federal Reserve are able to meet the evolving needs of the business.

What You Will Do:

• Accountable for delivering value to the business by continuing to evolve our IT Service Management services, enhancing our application and infrastructure inventory and reporting capabilities such that we can properly manage risk, and extend our telemetry and observability capabilities regardless of where our applications reside.

• Serve as principal visionary, change agent, and advocate for delivering technology services and solutions across the enterprise for the services within the function, while also maintaining a high level of availability and resiliency given the critical role they play in fulfilling the Federal Reserve System’s mission and business objectives.

• Builds relationships with service providers, partners, and key stakeholders across the Federal Reserve System; and uses those relationships to provide leadership and build consensus on strategic direction.

• Act as a servant leader in enabling and empowering the team to transform services from what has been done to what we need to do to support faster business enablement and time to market without letting up on operational simplicity and safety.

• Establish performance metrics to clearly measure and communicate the value and continual improvement of products and services.

Qualifications:

• 7+ years of executive leadership experience in a demanding environment, including experience in setting the strategic direction, being accountable for and delivering strategic results and business value, aligning programs with the organization’s strategic direction, and focusing on continuous improvement efforts within a complex IT organization.

• 5+ years of senior leadership with responsibility for strategic planning, process engineering, and organizational transformation and implementation.

• Expertise in relationship management and an exemplary ability to manage stakeholder expectations through clear and transparent communications.

• Proven leader with a strong background in managing operations and risk at an enterprise level

• Broad knowledge of current trends in cloud, automation and self-service, and the use of AI/ML and AIOps as it relates to an operations function and associated services

• Strong communication skills, including outstanding presentation and persuasion capabilities; including the ability to effectively convey complex, sensitive issues to a variety of audiences from technical staff to executive leadership and oversight bodies.

• Learning mindset geared towards innovation and creativity for applying technology capabilities in new ways

• Bachelor’s degree in computer science, information systems, business, or a related field; or the equivalent combination of education and experience. Master’s degree is preferred.

Discover the Reason Why So Many People Love It Here!

When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

• Great medical benefits

• Pension and 401(k) with employer match

• Paid time off

• Tuition reimbursement

• Paid volunteer leave

• Flexible work options

• Onsite amenities that make working here fun!

Other Requirements and Considerations:

• Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

• If you need assistance or an accommodation due to a disability, please notify [email protected].

• Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).

• Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship.

• National IT leverages a hybrid work environment for this type of role.  This position is required to be onsite at least 8 days per month, and therefore a reasonable commute of 1 hour or less to a NIT location is preferred. 

• The hiring range is $276,200- $379,830 annually.

• For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.

• Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.

• Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply by March, 10, 2025. Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryExecutive Family Group

Work ShiftFirst (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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