At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Who You Are
Justworks is looking for an experienced research professional to help grow our customer-focused Research & Insights function. You’re creative, solution-oriented, adept at collaborating cross-functionally and with leadership stakeholders, and excel at turning data into decisions. In this role, you’ll play a key part in helping the Technology division become more insights-driven. You’ll be responsible for leading and executing department research initiatives from end to end, and you’ll focus on ensuring what you learn informs our forward-looking strategy. You’ll contribute to scaling our Research & Insights function, supporting education initiatives and the building of systems that make it easier for others across the department to make insights-informed decisions.
In this role, you’ll play a crucial part in helping Justworks make some of its most impactful, long-term decisions. You’ll be responsible for leading and executing research initiatives and contributing to an increasingly customer-focused Technology strategy for the company.
Your Success ProfileWhat You Will Work On
- Lead customer research initiatives across the Technology division independently, identifying appropriate stakeholders, defining project scope, and managing the research process through design, field, analysis, reporting and narrative building, communication, and implementation
- Partner directly with product, design, product marketing, operations and engineering stakeholders to guide decision-making, assisting them in incorporating your findings into strategic decisions
- Champion insights fluency across the Technology division by developing education initiatives and scalable systems that make it easier for teams to access, conduct, and apply research; leverage service design principles to align these efforts with end-to-end user and team journeys
- Facilitate a wide variety of research methods with Justworks customers, prospective customers, and other stakeholders
- Keep a pulse on all Technology goings-on and recommend research when relevant
- Share research findings and ensure implementation of work, using advanced storytelling and presentation expertise, as well as interactive workshops and other creative communication methods
How You Will Do Your Work
As a Senior UX Researcher, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:
- Customer focus - builds strong customer relationships and delivers customer-centric solutions.
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
- Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
- Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- Demonstrated ability to execute significant research projects from end to end, likely grounded in 5+ years of experience in a UX research role
- Highly skilled at stakeholder management and leading cross-functional projects; able to confidently and independently work with executive stakeholders (prior in-house experience strongly preferred)
- Experience in a range of research methods, in particular qualitative and mixed methods
- Comfortable turning amorphous business and product challenges into specific questions research can answer
- Background in service design or systems thinking strongly preferred, especially where it’s been used to inform cross-functional collaboration or strategic initiatives
- Excellent oral, written, and visual communicator, with the ability to focus research storytelling on the data’s potential impact and to guide stakeholders in their decision-making process
The base wage range for this position based in our New York City Office is targeted at $175,000 to $190,000 per year.
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Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Our DEIB Report and Our DEI Commitment
Top Skills
What the Team is Saying
What We Do
Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits, automated payroll, HR tools, and compliance support— all in one place.
Why Work With Us
We're building a world in which starting, running, and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment, build something meaningful, and have fun while doing it, join us.
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Justworks Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hybrid roles are based in NYC, Mexico City, London, Tampa, or Toronto, and some roles are fully remote.
