Company Description
Easygenerator isn’t just a company, it’s a rocketship to your career! We’re a dynamic Dutch powerhouse transforming the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg’s, T-Mobile, and Walmart. Imagine being part of a team that's reshaping how knowledge is shared globally!
At Easygenerator, we thrive on challenges, own our successes, deliver excellence and indulge in a bit of experimentation. With five core locations worldwide, Easygenerator is growing quickly and we believe that our success comes from our people.
Job Description
We’re looking for a seasoned Senior UX Researcher to join our growing product organization in Dubai. This is a foundational role — you’ll be the first dedicated UXR in the company and will have a direct impact on how we understand and serve our users across a fast-scaling B2B SaaS platform.
As the voice of the customer, you’ll collaborate closely with product managers, designers, and engineers to shape strategy, uncover insights, and build delightful, data-informed user experiences. You’ll not only lead research initiatives but also establish our user research practice from the ground up — including systems, processes, and culture.
Responsibilities:
- Be the customer advocate across the organization, bringing clarity and empathy to product decisions.
- Design and lead research studies using the right methodology at the right time — from discovery to usability testing.
- Partner with PMs and Designers to frame questions, plan research, recruit users, and synthesize findings into compelling insights.
- Set up and maintain scalable UXR operations: research libraries, tooling, databases, templates, and documentation.
- Help teams prioritize learning by coaching them in research practices and helping them get closer to the customer.
- Drive research enablement by training others in lightweight methods, helping democratize user insight gathering.
- Conduct competitive and market research to stay ahead of trends and inform product direction. ·
- Lead broader Voice of the Customer initiatives like surveys, NPS follow-ups, and customer panels.
Qualifications
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BA/BS or higher in HCI, Psychology, Cognitive Science, Design, Anthropology, or a related field, or equivalent experience
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Strong theoretical and hands-on experience with qualitative and quantitative research methods (e.g., interviews, ethnography, surveys, usability testing, concept testing) across the product lifecycle
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Proficient in remote research tools (e.g., UserTesting, Dscout, UserZoom, Qualtrics); familiarity with R or SPSS is a plus
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Experience in B2B, complex platforms, or EdTech environments is a plus
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Skilled in managing and synthesizing large volumes of qualitative and quantitative data (ResearchOps experience)
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Experience with competitive and emerging tech research
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Comfortable collaborating with cross-functional teams; excellent communication and storytelling skills
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Familiarity with design tools like Figma is a bonus
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Portfolio showcasing impactful research that influenced product direction or experience
Additional Information
What we offer:
- Working in a fun & international environment surrounded by a dedicated team.
- Being part of a fast-growing scale-up environment where you can make an impact from day one
- Free meditation and personal therapy sessions through our esteemed partners like Calm and Openup
- Career framework and growth coaching.
- Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
- Hybrid working policy.
- Monthly dinners
Our stance on diversity & inclusion
Easygenerator is an international company, where people with diverse backgrounds are welcomed. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone’s performance and behavior. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Apply now and be part of the team!
Top Skills
What We Do
At Sana Commerce, we specialize in delivering a comprehensive B2B e-commerce solution that seamlessly integrates with Microsoft Dynamics and SAP ERPs.
Our mission is to empower manufacturers, distributors, and wholesalers with the tools they need to build and nurture long lasting customer relationships
How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. This eliminates the system silos, unnecessary complexities, and compromises caused by mainstream e-commerce solutions.
Instead, our approach unlocks 3 key benefits that enable you to build lasting relationships with your customers:
• Total customer convenience: Empower your customers with personalized self-service and complete transparency.
• Reliability without compromise: Eliminate errors and delays for an experience your customers can always rely on.
• Constant evolution: Quickly and easily adapt your business to meet and exceed your customers’ evolving expectations.
Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.
