Senior UX Researcher

Ibotta is seeking a Senior UX Researcher to join our innovative User Experience Research team and contribute to our mission to Make Every Purchase Rewarding. The User Experience Research (UXR) department plays a critical role in assisting the organization with optimizing product launches, prioritizing resources, and identifying whitespace opportunities. UXR is at the forefront of the research industry, regularly piloting new capabilities and speaking at conferences.  UXR embraces an ‘all-in’ team-based mentality, advocacy for the user/consumer and a focus on personal growth / development.  In this role you will have the opportunity to work and interact with senior level executives and greatly influence the future direction of the organization. 

If you are passionate about using ethnographic methods and you have experience using them while working on tech products, we want to speak with you!

This position is located in Denver, Colorado as a hybrid position requiring 3 days in office, (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

What you will be doing:

• Provide insights and actionable recommendations to help drive user-centered product strategy

• Define and execute research plans for both generative (e.g., contextual inquiry, shopalongs, in-depth interviews) and evaluative (e.g., surveys, usability testing) research

• Deliver a variety of research deliverables informed by qualitative and quantitative data (including personas, journey maps, custom frameworks, survey results)

• Socialize research findings and best practices at all levels of the organization, including with senior leadership

• Represent the “voice of the user” for various high-priority business initiatives

• Proactively identify and integrate new approaches to research

• Manage third-party research vendors, as necessary

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, & A Good Idea Can Come from Anywhere 

What we are looking for: 

• 4-6+ years experience in UX Research; experience must include an established consumer-facing product, or equivalent combination of education and experience

• Bachelor's degree in UX, Graphic, or Industrial Design; Psychology; HCI; Computer Programming; or related field required

• Background in Psychology, Sociology, Anthropology, HCI, Human Factors, UX Design, or related fields preferred

• Comfort with ambiguity; ability to pivot project needs or priorities

• Ability to communicate effectively with stakeholders

• Proven ability to be a contributing member of cross-functional teams

• Demonstrable understanding of UX foundational principles, both design and research

• Comfort managing multiple projects, including logistics of participant recruiting, with great attention to detail

About Ibotta ("I bought a...")

Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.

To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com.

Additional Details:

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, bagel Thursdays, snacks and occasional meals. 

• Base compensation range: $106,000-$125,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience. 

• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

• Applicants must be currently authorized to work in the United States on a full-time basis.

• Applicants are accepted until the position is filled.

• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

Recruiting Agency Notice
Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees. 

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