At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
We are looking for a highly skilled Senior UX Designer to support our growing client needs and demands by discovering, researching, designing, and defining UX solutions for our customers.
What you’ll do:
- Build a deep level of trust with clients as the UX subject matter expert.
- Plan and facilitate research activities (both user and stakeholder) and UX design workshops with stakeholders, build design artifacts necessary to conduct concept testing/usability testing and produce reports.
- Define key user interface behaviors through the use of experience models, personas, user journeys, storyboards, site maps, flow diagrams, wireframes, mockups, interactive prototypes, simulations present to clients.
- Translate customer insights into tangible design deliverables within defined timelines.
- Think beyond boundaries to create design direction.
- Develop and maintain user interaction design guidelines as part of our clients’ larger UX design system initiatives.
- Develop and/or use appropriate UX design and evaluation processes and/or efficiency and cost measurements to ensure that any design solution meets or exceeds defined needs and strategies.
- Work hand-in-hand with UX Designers and Front End Developers to craft highly engaging, slickly executed digital experiences and solutions
- Collaborate cross-functionally with other internal disciplines to deliver projects and programs of work that regularly exceed our clients’ high expectations
Who you are:
- Bold – you understand how to be bold and innovative to push the boundaries of digital
- Passionate – You are passionate about understanding and improving the end-to-end digital experience. Your passion and positivity about the work makes everyone around you better
- Courageous – You aren’t afraid to fail and are open to feedback
- Curious – You have a desire to learn all the things you don’t know and enjoy the research
- Collaborative – You seek out collaboration and want to grow by being pushed each day to stretch your capabilities
- Proficient – You have a strong portfolio that demonstrates your thoughtful approach to the entire UX process and your capabilities
- Connected – You’re plugged into the local UX community and are an active seeker of inspiration
What you bring:
- Great portfolio of customer experience examples and storytelling, featuring user research activities, audience definition and experience mapping, site/app-mapping, wireframing, prototyping, and functional spec writing
- Experience with responsive design and a solid understanding of accessibility.
- 8+ years’ experience as a UX professional, skilled in human-centered design; able to demonstrate expertise in both information architecture and digital interactive experience design for component driven, responsive web and mobile applications
- Proven experience “owning” projects from start to finish
- Ability to lead UX workshops with team members and clients
- Experience with using research and data to guide your recommendations
- Experience designing complex and/or task-based applications for content-heavy as well as transactional websites
- Extensive hands-on experience of Figma required
- Experience with presentation/prototyping tools like InVision, Marvel, Axure is desired
- Proficiency with Sketch. Adobe Creative Cloud is a plus
- Knowledge of the best practices for UX and interaction design for responsive experiences
The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What We Do
Horizontal Digital is an experience forward consultancy that invests in understanding the needs, wants and ambitions of customers through the data they provide — data that is unlocked across every digital experience and engagement. We use this data to meet customers in the right moment, at the right time, on the right channel. And we amplify these moments with precise strategies, technologies and creative approaches to maximize their value.
Founded in 2003, we are a certified Minority Business Enterprise that proudly invests in diversity and growth of our in-house talent as well as our local communities through charitable and on-site volunteer efforts.
Horizontal Digital is headquartered in Minneapolis, MN. Additional U.S. offices are in Denver, Dallas and Indianapolis, with a global presence in Dubai; U.A.E.; Bengaluru, Vadodara and Pune, India; and Kuala Lumpur, Malaysia.
