Senior UX Designer, Support Customer Experience

Build the future of the AI Data Cloud. Join the Snowflake team.

Snowflake Design is a world-class team of curious problem solvers on a mission to evolve and improve the way the world works with data. Great design is a strategic differentiator for Snowflake — but that differentiation doesn’t come automatically. We’re looking for talented, collaborative, and technical designers to join the team and drive the mission forward while doing career-defining work.

At Snowflake, Product Designers identify opportunities, shape the vision of our products, and ensure we’re delivering highly crafted, honed products that our customers love. As we continue to develop new products and push our existing products forward, we’re looking for designers to redefine the future of working with data, from 0 -> 1. Product Designers at Snowflake work on a variety of surfaces like customer support troubleshooting & diagnostics, tools, AI/ML, data visualization, monitoring and alerting, collaboration, and more.

YOUR IMPACT:

• Drive a significant, complex, and technical product for support customer experience forward, shaping vision and owning execution

• Delight customers by designing high-quality products that deliver meaningful value

• Champion user empathy in everything you do, evangelizing partners to do the same

YOUR ROLE:

• Identify and drive design opportunities by connecting the dots between user and business needs

• Collaborate and effectively influence your engineering and product partners to design and deliver excellent products

• Work end-to-end by identifying opportunities, establishing the vision, and working with engineering to deliver high quality, robust solutions

• Collaborate with the broader design team to ensure a seamless product experience

• Partner with researchers, data scientists, and product managers to drive solutions by leveraging qualitative and quantitative customer insights

• Deliver detailed, robust design solutions, and work directly with engineering to to ensure a high quality product reaches the hands of our customers

• Utilize and extend Snowflake’s Design System

• Develop strong rationale for design decisions, and articulate your perspective

YOUR EXPERIENCE:

• 8+ years as a product designer

• Experience collaborating closely with engineering and product partners

• Experience working with data and technical complexity

• End-to-end ownership of meaningful features or surfaces

• Your end-user advocacy has shaped product experiences you can point to

• Shipped products that have simplified complex workflows

• You have iterated on shipped products based on customer usage and feedback

NICE TO HAVE:

• Experience with web technologies like HTML, Javascript/React, and CSS

• Experience in fast-paced environments with quick delivery and iteration cycles

• Ability to prototype either alone or with engineering partners to get out of mockups faster

• Interest in the data space and cutting edge technologies
  

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com