The Role
As a Senior UX Designer/Strategist you’ll be contributing and holistically designing digital products across Citi’s Functions Technology Controls Organisation. Working with our Head of Design & UX for Controls and partnering with our Product and Engineering teams, you’ll be applying your extensive skills and experience to create high quality designs in all stages of the UX design process – including research, ideation, wireframing, prototyping, testing and high-fidelity design.
Responsibilities
- Develop strategic, user-focused digital experiences for multiple key audiences.
- Identify and create user personas-based key in system users.
- Work with the Head of Design & UX and Product team to provide direction whenever UX related interaction is needed
- Conduct A/B testing and drive efficiencies and change through metric driven findings.
- Produce UX roadmaps for a variety of B2B, B2C clients
- Plan and implement data-driven strategies to help clients reach business goals through deliverables such as content strategy documents and website information architecture
- Lead a variety quantitative and qualitative UX research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
- Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
- Define relevant metrics for benchmarking and measurement of journeys
- Design and facilitate Design Thinking workshops that support product strategy / vision
- Work in partnership with Product organisation to create user stories and product roadmaps.
- Mentor and train product and business analyst colleagues to upskill their research capabilities.
- Be a design lead interfacing with business and engineering organisations for the project and supporting UX designers ensuring the right solutions are created.
- Work closely with junior UX Designers to ensure they have all the details they need to support the generation of detailed UX designs.
- Ensure quality and output aligns to Citi’s Design system
- Help to support new UX starters in the team.
- Participate in the wider UX community of practice.
Required Skills, Experience and Competencies
- 10+ years of relevant UX design/UX Research experience
- Extensive hands-on experience leading UX design and experience with qualitative and quantitative UX research in a product design environment across the Design Thinking stages
- Experience leading and conducting generative and evaluative user research
- Must be able to design and facilitate design workshops relating to UX Research, Product visioning (both in-person & remote)
- Creative problem solver comfortable dealing with uncertainty
- Self-starter with the ability to define goals and strategies
- Able to combine strategic thinking with pragmatism without sacrificing quality
- Proactive and positive attitude, with strong attention to detail & analytical skills
- Outstanding written and oral communication skills
- Significant experience working with senior stakeholders and engineers
Education:
- Bachelor’s/University degree, Master’s degree preferred
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Job Family Group:
Technology
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Job Family:
Digital Design Engineering
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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