Senior User Researcher

Everlaw is seeking a Senior User Researcher to join our dynamic product team. In this role, you'll set your own bar and lead investigations into new strategic initiatives, uncovering valuable insights about our users and the legal space. Everlaw is expanding into greenfield product areas, and your research will play a key part in shaping our product strategy. You'll play a crucial role in elevating the entire product development team's understanding of our users, helping us build a product that empowers legal teams, government agencies, and nonprofit organizations to discover truth and promote justice.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual Learning and Development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the “perfect” candidate and encourage you to apply if you feel you can bring value to our team.  

This is a full-time, exempt position located onsite in Oakland, California with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fri.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplevel the team and our product, but we don’t expect you to know everything on Day 1

In your role, you'll...

• Become product certified! You will learn the ins and outs of the Everlaw platform through a series of training modules
• Lead the product team’s investigation into multiple new and emerging product areas
• Plan and conduct qualitative user research to better inform long-term product vision and improve existing experiences
• Synthesize and communicate compelling insights to the team to help drive innovative solutions and increase understanding and empathy for users
• Create and maintain foundational research artifacts to keep the team informed about who our users are, and how they think about their work
• Shape and define the research discipline to make it a core pillar of product development by documenting robust processes and creating toolkits that elevate and scale the product development teams’ research capabilities
• Collaborate with data scientists, engineers, designers, and product leads to determine when, how, and what to measure to inform success of the product and individual features

About you

• You have at least 5 years of experience in conducting mixed-method research, using data to draw insights and hypotheses, and incorporating research into the product development lifecycle.
• You’re a great storyteller, communicating insights and complex concepts simply, with the ability to distill complex findings into recommendations appropriate for both senior leaders as well as designers, product leads, and engineers.
• You have experience with a variety of research goals and methods, and are capable of conducting research from small-scale usability tests to large, greenfield investigations.
• You have an empathetic and analytical mindset that enables you to be more observant, and ask better questions to discover deeper insights.
• You have an appreciation for quantitative and qualitative data and how they complement each other.
• You are authorized to work in the United States. Please note that at this time, Everlaw is not sponsoring U.S. employment visas for any applicants.

Plusses

• You have experience working with legal professionals
• You have experience recruiting SaaS prospects and customers as research participants
• You have excellent workshop facilitation skills

Benefits

• The expected salary range for this role is between $135,000 - $175,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid