ABOUT THE ROLE
Peloton is seeking a Senior User Researcher to support the innovation, iteration, and optimization of our Bike, Tread, and Row hardware. This Senior User Researcher will work directly with Product Managers, Industrial Designers, Mechanical Engineers, and Product Designers to better understand how users are interacting with Peloton hardware products through user research and testing to inform and evaluate new features and experiences developed by the Product teams. This person will also apply their skills to conduct user research on software and the interaction between hardware and software, as needed. This role will work across Peloton Product teams and will report to the Director, User Research.
YOUR DAILY IMPACT AT PELOTON
- Continually evolve our process for organizing User research and testing across multiple Product teams and multiple User Researchers, ensuring appropriate prioritization of projects, and crafting and managing short- and long-term research plans.
- Collaborate with Product Managers, Industrial designers, and Engineers to identify hardware user research goals based on ambiguous problem statements, and then scope, plan, and execute research to address those goals.
- Collaborate with Product Managers, Product designers, and Engineers to scope, plan, and execute software research, as needed.
- Partner with research operations to source participants for user testing and handle logistics and schedules around live, in person or remote testing.
- Conduct user research for hardware and software, and the interaction between the two ● Conduct user research on design mockups, prototypes, beta versions, and finished products and features supplied by the Product teams.
- Compile and present findings to the relevant partners in a clear and concrete way they can use to make strategic product decisions and design product improvements.
- Evolve Peloton’s existing user-experience research infrastructure to ensure conducting in-office, virtual, and field user testing is seamless, efficient, and easy to analyze and report on. ● Conduct qualitative and quantitative research using a range of tools and approaches (e.g. interviews, ethnography, card sorting, surveys) to answer user research questions and produce new insights.
- Help to formulate research documentation to better understand Peloton-specific user behavior. ● Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects.
WHAT YOU BRING TO PELOTON
- 5+ years of User Research and Testing experience
- Experience planning, coordinating, and conducting hardware and software user research ● Experience writing and conducting user interviews
- Experience analyzing research findings and reporting concise and concrete insights and recommendations
- Experience developing processes to organize work across multiple people and teams ● Experience with remote and in-person user research methodologies
- Strong analytical and problem-solving skills
- Ability to work collaboratively in a team environment
- Exceptional communication and storytelling skills
- Self Starter; ability to act autonomously
- Constant attention to detail
- Can provide work samples focused on User Research and Testing
- Bonus: Degree in Human Factors, Ergonomics, Anthropometry, or Human Computer Interaction, or equivalent experience
- Bonus: Experience writing, fielding and analyzing quantitative surveys
#LI-AC1
#LI-Hybrid
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance and so much more!
Base Salary Range
$168,426—$227,374 USD
ABOUT PELOTON:
Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [email protected]
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
What the Team is Saying
What We Do
Peloton is the largest interactive fitness platform in the world with a loyal community of more than 6.9 million Members.
Founded in 2012 and headquartered in New York City, Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.
People often ask is what a Peloton actually is. It’s a cycling term for a pack that works together to fight the wind—and that's exactly what we do every day. We are a vertically integrated company comprised of team players working together across hardware, software, content, retail, apparel, music, logistics, and more. If you ask what unites and drives us, it’s our unwavering ambition to make a positive impact – for our members, for our communities, for our business, and for each other.
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Peloton Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Hybrid Working Policy requires team members in US office-based roles to be in the office every Tuesday, Wednesday and Thursday.
