Senior User Researcher

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The User Researcher’s responsibilities include partnering with internal departments (UX & Product Management) to collect and centralize knowledge, build and execute research plans, analyze data, and leverage contacts through networking. This role will be involved in the scientific process, ethnographic research, and will focus on qualitative over quantitative research.

Essential Job Duties & Responsibilities

• Develop and execute comprehensive user research plans to inform product strategy and design
• Conduct qualitative and quantitative research to uncover user needs, behaviors, and pain points
• Create and deliver actionable insights and recommendations based on research findings
• Collaborate closely with design and product teams to translate research insights into product improvements
• Assist Product Management and UX Teams to execute most appropriate and efficient research explorations to drive product innovation
• Advocate for the user throughout the product development lifecycle
• Present research findings and recommendations to leadership

Required Skills, Knowledge & Abilities

• Minimum of 5 years of experience in UX research
• Demonstrated proficiency in a variety of research methodologies (e.g., user interviews, usability testing, surveys, A/B testing)
• Proven track record of working with data to generate valuable insights geared toward a product development lifecycle 
• Proven ability to facilitate design thinking workshops and collaborate effectively with cross-functional teams
• Exceptional communication and presentation skills, with the ability to articulate complex research findings to both technical and non-technical audiences
• Case studies where your research has impacted the how & why a shipped product was designed the way it was 
• Ability to manage solo projects start-to-finish, while also working in a collaborative environment maintaining open communication
• Expertise in data analysis tools, prototyping software, and user research services

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!