Search the 29 jobs at GoodLeap

As a Senior UX Designer at GoodLeap, you will lead the design process for products, creating intuitive user-centered designs through wireframes and prototypes. You will collaborate with researchers and engineers to develop new features while staying updated on the latest UX trends.

The Client Support Manager at GoodLeap ensures optimal customer experiences by collaborating with partners, managing project pipelines, conducting audits, and analyzing data to identify improvement areas, all while delivering excellent customer service and addressing inquiries.

The Bilingual Client Support Manager ensures excellent customer experiences for GoodLeap's partners by leveraging data to identify improvement areas, managing client interactions, and providing support in both Spanish and English. They also engage in client audits and maintain strong relationships while resolving issues promptly.

The Bilingual Client Support Manager ensures top-notch customer service for clients in Spanish and English. Duties include managing client relationships, resolving escalated issues, analyzing data to improve customer experiences, and providing support via various communication methods. The role requires multitasking and collaboration with installers to enhance service delivery.

The Assumption Specialist at GoodLeap processes assumption applications for solar and battery loans, manages customer inquiries via phone and email, prepares necessary documentation, and ensures timely activation of new loans leveraging systems like DocuSign.

The Operations and Maintenance Relationship Manager at GoodLeap is responsible for managing relationships with third-party service providers and owners of installed energy systems, addressing installation issues, and ensuring efficient resolution of service tickets while prioritizing customer experience during system downtimes.

The Talent Acquisition Coordinator at GoodLeap will support the Talent Acquisition team by coordinating hiring processes, scheduling interviews, and managing candidate communications. The role includes event coordination for recruiting activities and entails maintaining a high-caliber experience for both candidates and hiring managers.

The Senior Data Engineer at GoodLeap will implement data integrations, design and develop projects, and ensure data quality and availability. They will mentor team members, participate in data design discussions, and utilize modern data warehousing and analytics technologies, while promoting agile and DevOps principles.

The Senior Associate Financial Analyst will support strategic initiatives by developing financial models, conducting market analyses, collaborating with leadership on business strategy, and tracking performance indicators. Responsibilities include researching acquisition opportunities and preparing presentations for executives.

The Client Support Manager ensures exceptional customer experiences by collaborating with partners, managing project pipelines, and utilizing Big Data for improvements. Duties include resolving customer inquiries, conducting audits, analyzing data, and investigating suspicious activities.

The Office Support Specialist is responsible for managing front desk operations, answering calls, greeting guests, and handling mail distribution. They assist with clerical tasks, support facilities needs, maintain office organization, and coordinate special events, ensuring a welcoming atmosphere and adherence to office standards.

The Treasury Analyst supports Capital Markets and Treasury teams in managing loans for solar and home improvement financing. Responsibilities include pricing and settling trades, managing loan warehouses, and producing financial models using Excel and SQL. The analyst collaborates across departments and assists in investor relations and reporting.

The Quality Control Analyst will review solar and home improvement loans to ensure compliance with GoodLeap's Quality Control standards, report defects, and produce documentation. Strong attention to detail and proficiency in Excel are essential.

The Account Research Specialist is responsible for gathering and analyzing data to resolve customer complaints, manage credit bureau disputes, handle bankruptcy matters, support legal proceedings, and oversee complaint management. This role requires excellent communication and multitasking skills, along with a strong understanding of customer service.

The Project Manager for the Legal Department at GoodLeap will oversee legal projects, manage communication with stakeholders, and utilize project management tools to improve efficiency. Responsibilities include tracking project timelines, providing oversight to the General Counsel, enhancing cross-departmental collaboration, and recommending process improvements.

The Staff Accountant is responsible for maintaining accurate financial records, preparing journal entries, and ensuring compliance with accounting standards. Duties include general ledger maintenance, financial reporting and analysis, account reconciliations, compliance management, and identifying process improvements within the accounting function.

The Principal Product Manager will develop a customer-centric vision for support operations, enhance the support experience through innovative solutions and automation, manage the product roadmap, and ensure alignment with business goals while improving customer satisfaction and operational efficiency.

The Account Research Specialist gathers and analyzes data to resolve customer complaints, manage credit disputes, support legal proceedings, and oversee Genpact complaint management. Effective multitasking and problem-solving skills are essential, as well as strong communication abilities.

The Senior User Researcher will partner with UX and Product Management teams to develop research plans that inform product strategy, conduct both qualitative and quantitative research to reveal user needs, and deliver insights to guide product improvements. They will advocate for the user throughout the development lifecycle and present findings to leadership.

The Head of Design and Research will lead the design strategy across GoodLeap's product portfolio, fostering collaboration between teams, developing scalable design systems, mentoring designers, and advocating for user-centered design principles. They will stay updated on design trends and present solutions to executive leadership.