Senior User Experience Researcher

Introduction to Demandbase: 

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the communities around us. We have offices strategically located in San Francisco and New York in the US, and Hyderabad, in India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Atlanta, GA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area,"Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

We are looking for a professional User Experience Researcher who is highly skilled in a range of research methods to help understand user needs, motivations, and behaviors. You will design studies and solicit feedback from internal and external users through testing and customer behavior research that will drive the design and improvement of our suite of products.

The compensation range for this position is $140,000 - $175,000

What you’ll be doing:

• Scoping, leading and executing mixed-method studies (including interviews, participatory design, concept validation, usability testing, and surveys) for both foundational and tactical projects
• Driving the Critical User Journey (CUJ) framework to align company goals against product features in a measurable way and identify key usability needs
• Managing and innovating on the Demandbase Research Panel and all aspects of recruiting
• Guiding and educating Product Designers, Product Managers, Engineers and other stakeholders in creating actionable research questions
• Analyzing and presenting research findings to stakeholders and across the company in a way that inspires action
• Advocating for and driving rigor and creativity in best-practice research processes

• Collaborating with other internal teams and programs (Support, Customer Success, Voice-of-the-Customer, etc) to leverage their customer insights

What we’re looking for:

• 5-7 years of experience in user experience research in a B2B/SaaS environment
• Extensive experience with qualitative and quantitative research methods
• Strong understanding when and how to apply different research methods
• Proven experience turning research findings into actionable user-centered design and product goals
• Experience working in a Lean UX / Agile environment
• Experience working with a geographically distributed team

Preferred:

• Master’s degree in Human-Computer Interaction
• Experience presenting at UX conferences
• Experience facilitating customer workshops
• Strong quantitative/statistical knowledge and skill

Benefits:

Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, no internal meetings Fridays, as well as access to Modern Health and other mental wellness resources. Additionally, we offer eight paid holidays and two additional week-long breaks when all Demandbase employees in the US take time off simultaneously (the week of July 4th and the week of Thanksgiving). We also provide 401(k), short-term/long-term disability, life insurance, and other great benefits.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase:

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.