Senior Transformation Project Manager

TITLE: Senior Transformation Project Manager 
 
DEPARTMENT: Transformation Office  

MANAGER: Senior Transformation Project Manager  

OFFICE LOCATION: New York, NY 

TYPE: Contract to Hire (Initial 1 year) ; Hybrid 

Overview of the Team  

The Transformation Team at IPC is responsible for coordinating all major growth and transformation initiatives, working closely with the leadership team and the Board to prioritize investments and resources to help IPC achieve its full potential.  

This position reports into the VP of Transformation, who is based in Jersey City, United States.  

Role Overview: 

• Manage strategic, transformational and complex projects.  

• Identify Process optimization and mapping.  

• Establish and manage project intake requests, ROI and reviews with management 

• Manage portfolio of program risks and mitigation plans 

• Oversee the PMO process and ensure that information concerning programs (e.g., deliverables, risks, issues) passes to and from internal teams, stakeholders and management 

• Ensure group’s strategy, priorities and projects are being delivered on time and on budget 

• Own the strategic project portfolio management process, from request intake to prioritization, resource allocation, and portfolio-level oversight, monitoring and reporting 

• Develop data-based status and health criteria, drive transparent and consistent status reporting 

• Provide visibility on resource capacity/capability, with a particular focus on IT, to deliver project portfolio, perform IT resource planning together with other stakeholders 

• Maintain master program schedule/milestones of Enterprise programs and projects 

• Manage budgeting, forecasting, and re-forecasting for projects and programs within the portfolio 

• Own executive status updates, report outs and risk documentation collected from all teams 

• Facilitate an Enterprise Monthly Project Review (EMPR) to ensure portfolio is well understood, on track, and actioned for success 

• Seek to improve the consistency, predictability, and efficiency of the organization’s program/project delivery capability 

• Own and ensure leverage of core program management processes and stage gate discipline (agile & waterfall) across all strategic programs and projects appropriately 

Essential Skills and Experience to be Successful in this Role: 

• Minimum of 10 years relevant experience  

• Salesforce platforms related projects management is essential. Salesforce Service Cloud knowledge is a plus 

• Deep understanding of Operations organizations and experience in several aspects, including but not limited to exposure to final customers.  

• Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives 

• Effective and succinct communicator, verbal and written 

• Data analysis  

• Process redesign and knowledge of business process improvement tools and techniques; ability to understand, monitor, update, control, or enhance existing business or work processes would be a plus. 

• High emotional intelligence  

• Ability to work seamlessly across the organization with high-level orchestration, influence and listening skills 

• Bachelor’s degree required 

Desired Skills and Experience: 

• Customer-centric orientation and experience.  

• Data Migration.  

• Operating Models definition.  

• Experience in financial services and/or Network Services experience is a plus. 

What’s in It for You?  
 

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.  

In addition to a collaborative, high-performing team environment, we’re pleased to offer competitive benefits, including:     

• Competitive Base Salaries  

• Medical Coverage, Dental and Vision, Short/Long Term Disability, AD&D and Life Insurance Coverage  

• 401(k) plan with matching contributions  

• Flexible PTO plus Public Holidays   

• Additional Time off for Charity Work and Volunteering   

• Pet Insurance  

• ID Theft insurance  

• Tuition Reimbursement   

• Certification Bonus Program  

• Access to “IPC University” our Internal E-Learning Platform   

• Structured Onboarding Training and Peer Mentor Support  

• Enhanced Parental Leave   

• Wellness Program  

• Employee Referral Scheme  

Further information about your benefits will be provided during your onboarding process. 

Additional Information: 

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.   

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC. 

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.