Senior Transformation Associate

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Role: 
Lead individual workstreams (typically analytics focused) for larger strategic transformation projects for NCR Voyix Operations; examples include:
o    Defining and delivering the AI roadmap for the service desk and the field
o    Automating and optimizing dynamic field dispatching and routing
o    Driving dispatching avoidance through ML / advanced analytics

Team:
o    Manager: Operational Transformation Director
o    Peers: 1-2 other Transformation Analysts / Associates\

Required Skills:
o    Ownership. Strong ownership instinct, with the ability to take a high level understanding of the workstream objective and develop a clear perspective on what should be done to drive the workstream forward
o    Problem solving. Able to digest ambiguous context and conflicting perspectives, clearly structure the problem, and develop an actionable perspective on what needs to happen next.
o    Clear communications. Able to synthesize project status and conclusions into clear, simple executive-level communications (both via email updates and project presentations)
o    Work planning. Able to independently develop a workplan to achieve workstream deliverables (e.g. defining major milestones, deadlines, dependencies, stakeholders) and lead disciplined meetings (e.g. bringing clear agendas, recapping action items and next steps, etc).
o    Analytics. Able to develop business analysis - structure desired outputs, think through data needs and limitations, use Excel / python / PowerBI to build the model, synthesize the “so what”, and review to ensure the outputs and business conclusions are correct.

Background and Experience: 
o    The ideal candidate has strong interpersonal skills, an analytical mind, and sharp problem solving instincts. Background in consulting / project management would be helpful.

Optional skills / training:
o    Experience with project management online tools.
o    Advanced analytical modeling skills (e.g. Power BI, Alteryx, Tableau, Python, etc.)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”