Senior Training Specialist

We are looking for bright and kind individuals who are motivated by challenge, operationally savvy, and energized by both personal and professional growth. As a Senior Training Specialist in our warehouse, you will play a critical role in onboarding new associates, driving continuous skill development, and supporting the growth of over 400 team members across all warehouse departments. You will guide and coach associates to perform at their best while fostering a safe and engaging work environment. You will also be an integral part of shaping and nurturing our company culture—living our values of Integrity, Trust, and Innovation every day.

If you are passionate about delivering quality and shaping the future of our team, we encourage you to apply!

You’re excited about this opportunity because you will be responsible for…

New Hire Onboarding & Integration

Set the foundation for success by delivering engaging, hands-on training experiences for new associates.

Key Responsibilities:

• Facilitate in-person onboarding for new hires across all warehouse functions (binning, processing, picking, packing), emphasizing safety, quality, and productivity.
• Develop and maintain onboarding checklists and milestone tracking.
• Partner with leadership to ensure new associates meet weekly productivity benchmarks and feel fully integrated into their roles.
• Track onboarding progress and recommend improvements based on associate feedback and performance.
• Act as Warehouse New Hire Onboarding point of contact in partnership with Growth & Development Onboarding Program Owner.

Associate Coaching & Cross-Training

Drive ongoing development by supporting associates in expanding their skills across departments.

Key Responsibilities:

• Provide continuous training for tenured associates to reinforce and update job-specific skills.
• Spend the majority of time on the warehouse floor, observing and coaching associates in real-time.
• Identify and reinforce positive behaviors; offer actionable feedback for improvement.
• Conduct regular check-ins to assess progress and align on development goals.
• Prepare associates for cross-functional responsibilities to support labor-sharing across departments.

Training Program & Resource Development

Design and evolve tools, content, and processes that enable scalable, high-quality training experiences.

Key Responsibilities:

• Collaborate with department leaders and the Growth & Development team to create and update job aids and manuals.
• Build certification programs for each department to ensure readiness for cross-training.
  Maintain training documentation to reflect evolving processes and best practices.
• Develop a “Train the Trainer” program to build internal coaching capacity.
• Create and manage tools that track completion of training and recertifications across departments.

Program Evaluation & Continuous Improvement

Use data and feedback to measure impact, inform decisions, and elevate the training experience.

Key Responsibilities:

• Analyze associate feedback and performance trends to refine onboarding and training strategies.
• Establish and monitor key performance indicators (KPIs) to evaluate training effectiveness.
• Report on associate satisfaction, onboarding progress, and development outcomes.
• Translate insights into actionable strategies to enhance associate performance and program quality.

Candidate Experience & Assessment Support

Support talent acquisition by delivering engaging experiences during the interview process.

Key Responsibilities:

• Facilitate onsite interview tours for associate-level candidates.
• Partner with People & Culture and Recruiting teams to provide observational feedback.

 We’re excited about you because…

• (Required) 2+ years of experience in training and development, with a focus on adult learning in an operational or warehouse environment.
• Experience in developing training materials and implementing structured programs.
• Demonstrated ability to coach and mentor employees effectively.
• Strong organizational and communication skills, written and verbal, with the ability to convey information clearly.
• Knowledge of productivity metrics and performance benchmarks within a warehouse environment.
• Proven ability to collaborate across departments and adapt to a dynamic work environment.
• Expertise in hands-on training and coaching techniques.
• Proactive problem-solving skills and resourcefulness in addressing challenges.
• Ability to take ambiguous data, process and procedures to execute concise programs.  
• Strong interpersonal skills with the ability to build trust and rapport with associates, while maintaining confidentiality.
• High attention to detail and a commitment to continuous improvement.
• Ability to effectively manage time, prioritize tasks, and take initiative with minimal oversight.
• Capacity to remain on the warehouse floor for extended periods, including walking up to 10 miles per day, bending, twisting, turning and lifting up to 50 pounds. 
• Comfortable working in a fast-paced and physically demanding environment.
• Flexible schedule with availability to support associates across multiple shifts, including weekends.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

We are an equal opportunity employer seeking individuals who value and will support a friendly, team-oriented and drug free workplace.  Applicants may be required to submit to a criminal background check and drug screen prior to commencing employment.