Senior TPM

Company Description

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Job Description

Being a Technical Program Manager at Press Ganey means driving impact and delivering measurable results across a wide range of areas. The primary responsibilities of this positions are 1) drive strategy and execution for our product platforms, 2) dive deep into system design and architecture to become a SME, 3) use technical and product understanding of the user problems and business needs to deliver our vision and roadmap, and 4) work with the Engineering and Product teams to scale our products by identifying risks, bottlenecks, and opportunities for growth through internal and external partnerships.

Duties and Responsibilities

• Define requirements and project scopes.
• Lead a cross-functional program that can span infrastructure, software, data, analytics, core technology, content, operations, marketing, legal, and finance.
• Own the program schedule from concept through launch by managing the delivery of key program milestones.
• Contribute to the strategic direction of the program.
• Proactively identify and drive resolution of critical program risks/issues.
• Manage cross-functional dependencies.
• Establish best practices along with key performance indicators to ensure success.
• Be able to distill complex topics into clear communications to program stakeholders.
• Ensure resource needs are established and fulfilled.

Qualifications

• 7+ years of technical product/program management experience, software engineering background desirable.
• Experience delivering tech programs or products from inception to delivery.
• Communication experience and experience working with technical management teams to develop systems, solutions, and products.
• Working understanding of Core technologies (.Net Core, HTML/CSS, Angular / React, SQL) to support the team or feature area(s).
• 7+ years of experience in Agile methodologies including grooming, sizing, and prioritization.

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from$110,000 to $130,000 . It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/