Available Locations: Hybrid - Austin, TX
About our team
The Product Experience team is a cross-functional group of creative people from product content, design, engineering, and UX who are focused on optimizing the entire customer journey. We love to learn, collaborate, solve large-scale problems, and grow together. We're looking for a curious, user-focused, and action-oriented Senior Technical Writing Manager who will be responsible for managing a team of globally distributed Technical Writers.
About the role
As a Senior Technical Writing Manager, you are in a hands-on management position reporting to the Head of Product Content. You will play an active role in the delivery of technical writing commitments for developers.cloudflare.com. We follow a Git-based docs-as-code workflow while always looking for ways to improve productivity and our documentation processes. The work you and your team will do will be seen by millions of our users globally.
What you'll do
- Manage a world-class team of Technical Writers.
- Make sure the team is focused on the most important things by ensuring Technical Writers are balancing prioritized features with other content, strategy, and process improvements.
- Collaborate with cross-functional teams to plan and develop holistic content strategies.
- Use quantitative data (analytics, user surveys, etc.) to inform content recommendations.
- Manage documentation improvement efforts.
- Ensure documentation deadlines are met.
- Help Technical Writers refine writing skills by reviewing content and providing feedback.
- Create processes that keep documentation up to date and discoverable.
- Optimize the content intake process from content contributors from the Cloudflare team and open source community.
Examples of desirable skills, knowledge, and experience
- 7+ years managing, mentoring, and training teams of Technical Writers
- Demonstrated experience using Git on the command line, ideally in a docs-as-code environment in addition to familiarity with content authoring tools (Contentful, Github, Bitbucket, etc.)
- Experience working on developer tools or with technical subject matter
- Strong written and spoken communication skills
- Experience engaging with a wide range of stakeholders across a company, its customers, and/or open-source communities
Compensation
Compensation may be adjusted depending on work location.
- For Colorado-based hires: Estimated annual salary of $181,000 - $221,000.
- For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $202,000 - $246,000.
- For Bay Area-based hires: Estimated annual salary of $212,000 - $260,000
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
