Senior Technical Writer

About the role:

We’re looking for an experienced Technical Writer to join our growing Technical Documentation team. In this role, you’ll create clear, user-friendly product documentation, troubleshooting guides, and learning materials that support both human readers and AI-powered experiences. Your work will directly improve customer self-service, product adoption, and the effectiveness of our AI-driven support tools.

As part of a global, cross-functional team, you’ll partner closely with Product Managers, Support Engineers, and other stakeholders to deliver high-quality content that’s easy to find, easy to use, and continuously optimized through analytics and AI.

This is a full remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into customer-facing content
• Lead the planning and execution of documentation projects, ensuring alignment with product timelines, customer goals, and AI-powered use cases
• Use a content management system (CMS) to draft, review, and publish technical information for product end users
• Leverage AI-assisted tools and automation to streamline content creation, refinement, and metadata tagging
• Contribute to our evolving content strategy, supporting AI/ML-driven experiences across the chatbot, Help Center, product UI, and mobile platforms
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• A BA or BS in a related field (English or Computer Science), or equivalent experience
• 5+ years of technical writing experience creating customer-facing documentation for software or SaaS products
• Experience using AI and automation to enhance content workflows or customer self-serve experiences
• Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
• Excellent command of the English language, with the ability to write clearly, concisely, and accessibly for a broad audience
• Experience with one or more CMS systems such as Paligo or Zendesk Guide

An ideal candidate also has:

• Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows
• Understanding of how structured content and metadata tagging can improve AI-generated responses, search relevance, and chatbot performance
• A growth mindset and interest in shaping the future of content operations through experimentation with large language models, natural language processing, and AI-enabled publishing tools