Senior Technical Writer

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Senior Technical Writer role is to work independently or with any combination of subject-matter experts, project managers, technical writers, and appropriate customer liaisons to plan, develop, write, and edit multiple communication mediums. This includes technical documentation, presentations, animations, web graphics, customer-facing videos, and internal communications.

In addition, the Senior Technical Writer builds effective and accurate learning content, in support of both the Technical Documentation and Training departments. Conduct interviews and demonstrations with various subject matter experts (SMEs) throughout the organization to gather required information or procedures. Utilize the defined department review process (Peer, SME, Customer, final version) before disseminating final communications to all internal and external audiences. Produce and maintain high quality, accurate documents/multimedia for customers that conforms to the Technical Documentation Style Guides. Perform in a leadership capacity when called upon to do so. Create new document/multimedia templates and edits existing templates for department-wide use.

This position will require interaction with business and technical teams across SG, as well as directly with customers, and thus will require some travel. It also requires interaction with project managers, product managers, software engineers, business analysts, trainers, and testing teams.

Scope

All System Lottery and other Lottery documentation needs by division as needed and determined by management. Will include international as needed; locations include but not limited to Canada, UK, Austria, New Zealand. Must be able to work on multiple projects at once.

Job Duties / Key Accountabilities

• Produce high-quality, on-time communications in support of new product submissions or existing products in the field or for regulatory agencies. Translating complex and technical information into an intuitive and clear format.
• Represent the Technical Documentation team in both internal and external project meetings and collaboration.
• Produce marketing communications material. This content may include announcements of new product features, print & online ads, press releases, product sheets, and company flyers/brochures.
• Create multimedia content for inclusion in communications. This content may include video footage, tutorials using Adobe Captivate software, Flash animations, etc.
• Respond to critical requests in a timely manner and collaborate with other project team members to determine optimal content solutions.
• Leverage basic understanding of software development lifecycle to support development of various technical documents that includes but is not limited to requirements, specifications, and end user documentation.
• Work closely with technical and non-technical team members
• Interact with relevant internal and external clients to collect and clarify technical information.
• Ability to create diagrams, drawings, and charts to explain product usage.
• Develop and Maintain Standard Operating Procedures
• Write clear, understandable documents that follow the writing standards and processes defined by the Technical Documentation department.
• Work with Manager, Technical Documentation to develop plans that address content, time schedules, and customer requirements.
• Work with the Manager, Technical Documentation to identify, define, and plan strategic initiatives including continual process improvement as requested.
• Interview the appropriate software engineers, support staff, and quality assurance personnel to understand functionality and to determine the documentation needs throughout the project lifecycle.
• Participate as project lead if requested and provide regular interaction with other project leads on work assignments and schedules.
• Promote the exchange of information between the Technical Documentation and Knowledge Management department and other departments and business units in SG.
• Assist SG’s Proposal department in answering Request for Proposals (RFP)
• Develop training material.
• Complete editorial reviews of peers’ documents
• Must be able to assist Technical Writers with troubleshooting and problem solving.
• Maintain and deliver project status information.
• Review project documentation deliverables and provide PMO team project objective and scope.
• Reduce complex subjects into comprehensive modules.
• Willingness to demonstrate and/or train SG software to internal and external customers.
• Track and deliver project-status information, and regularly attend related project meetings to convey and discuss.
• Proactive planner, strong team player and able to tackle tasks.
• Must be able to handle and participate in several projects concurrently.
• Develop new document/multimedia templates.
• Must be able to travel, as required for projects, up to 25% of the time.

Qualifications / Skills / Knowledge

Required

• Bachelor’s Degree plus 2-4 years of technical writing experience or 7+ years technical writing experience.
• 7+ years of experience with MS Office products.
• Must have writing experience using various desktop publishing applications (such as Adobe FrameMaker, RoboHelp, Adobe Captivate, MS PowerPoint, and MS Word) within a software development environment.
• Must have experience in various desktop photo/graphic design applications (such as Adobe Photoshop, SnagIt, etc.).
• Must have produced various types of documents such as end user guides, help systems, quick reference cards, reference manuals, and functional specifications.
• Must display strong mentoring/leadership skills.
• Proven track record in document planning, research, writing and editing.
• Ability to reduce complex subjects into comprehensive modules.
• Outstanding interpersonal skills, with the ability to form strong relationships with all levels of corporate, field, and customer organizations.
• Demonstrated flexibility and adaptability.

Desired

• Experience in Lottery industry.
• Experience in creating step action (Training) video recording and editing skills.

Qualifications

Education/Years of Experience

• Bachelor’s Degree plus 2-4 years of technical writing experience or 7+ years technical writing experience.
• 7+ years of experience with MS Office products

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.