Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Job Description
We are seeking an experienced Senior Technical Writer to create, manage, and maintain high-quality technical documentation for Experian's products and services. This role involves collaborating with cross-functional teams, mentoring junior writers, and establishing documentation standards to enhance user experience.
You will be #LI-hybrid based in Hyderabad and reporting to Client Experience Manager.
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Develop and maintain comprehensive technical documentation, including user manuals, API documentation, and system guides.
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Collaborate with engineers, product managers, and other stakeholders to gather information and understand documentation requirements.
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Ensure technical content is accurate, clear, concise, and adheres to company standards.
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Review and edit documentation for clarity, consistency, and completeness.
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Create and maintain templates for technical documents.
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Conduct usability testing and gather feedback to improve documentation quality.
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You will stay updated with industry trends and best practices in technical writing.
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You will support and coach junior team members.
Qualifications
Qualifications
- 5+ years of experience in technical writing.
- Proficiency with the use of documentation tools such as MadCap Flare, Adobe FrameMaker, or similar.
- Experience of HTML, CSS and/or web design.
- Experience with API documentation and tools like Swagger or Postman.
- Experience of using image capturing software such as SnagIt.
- Experience working in an Agile environment.
Key Skills:
- Knowledge of software development processes and methodologies.
- Ability to explain complex technical concepts to a non-technical audience.
- Strong collaboration skills and ability to represent user/customer needs.
- Ability to plan, schedule, and monitor work to meet objectives.
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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