Description
Responsibilities:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the deployment, implementation, and integration of Tufin products within customers' infrastructure
- Help to create and improve documentation of best practices in maintaining Tufin solutions
- Participate in mentoring of other support engineers on your team
- Develop a deep understanding of the customers' technical environment
Software leveraged by Tufin include: Kubernetes, CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect
Location: Fairlawn, OH / Boston, MA / West Coast
Requirements
- 5+ years implementation/operations experience of Linux servers, virtualization
- Previous customer/end user facing experience as a technical lead
- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
- High level understanding of authentication technologies (LDAP, TACACS, RADIUS, with SAML as a plus)
- Experience with SQL queries is a plus
- Strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting
- Proficiency in software/protocol analysis and debugging tools is a plus (strace/truss, gdb, tcpdump, etc.)
- Experience in scripting languages (BASH, Python, Perl, etc)
- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
- Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Loyal, reliable, devoted & conscientious
- Highly responsible and accountable
Top Skills
What the Team is Saying
What We Do
Tufin is a world leading network security policy management company, managing and automating security changes across next gen firewalls and network devices. We are a hybrid technology, supporting on/off prem and cloud services. The automation orchestration piece is what sets us apart in the market, as this allows us to help our customers to implement their security changes in hours or minutes vs. days. Since going public in April 2019, Tufin has continued to be the market leader in the space!
Why Work With Us
Here at Tufin, we pride ourselves on being a transparent organization where the door is always open & treating others with respect and care is our top value (hence our “no asshole” policy). We believe that every employee is important in achieving our mission & as we continue to grow, we are making sure that we are maintaining our unique culture.
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Tufin Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
