Job Summary
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
Job Description
WHAT IS THE OPPORTUNITY?
The Asset and Account Application Support Team supports various applications in CWM(Canadian Wealth Management) & USWM ( US Wealth Management). In this role you will be responsible to support various CWMT applications, coordination with offshore/onshore support team and closely working with QA, DEV, various enterprise teams and business users.
WHAT WILL YOU DO?
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Work with AAP Support Team to achieve quality application support.
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Be responsible and working with other teams to manage and maintains applications servers and infrastructure needs, maintaining server cyber hygiene.
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Support backend system jobs and processes, meeting SLA and business expectations
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Participates or lead (depends of complexity) development, testing, planning and implementation of projects and fixes
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Facilitates transition of application from development to production
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Manages Disaster Recovery exercises for the application
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Identifies and engages in process improvement opportunities and automation
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Creates and maintains documentation related to important support processes
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Establish strong working relationships across project teams and enterprise teams. Collaborate with teams to achieve quality support and ensure initiatives are effectively integrated into RBC procedures and processes.
WHAT DO YOU NEED TO SUCCEED?
Must Haves
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Experience of troubleshooting production issues, determining root causes and engaging proactively in finding long-term solutions,.
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3+ years in SQL Server 2012-2019, Sybase and working experience with Programming: ASP.NET, C#, ADO.NET, XML, HTML5, JavaScript.
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OS Platforms: Windows Server 2012-2019, VM, Linux. Cloud: PCF/Azure
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Working experience with Web Services: SOAP, WCF, WEB API’S, REST
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Experience with Reporting Services: RSCON. Data warehousing tools: ETL, DataStage, SSIS
Nice-to-have:
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Mix of technologies: DB: DB2, OS platform: AIX, Azure. Analytics Tool: Elastic Search, Kebana
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Robotic Process Automation: RPA, Ansible. Handy with Jira, Confluence, Share Point administration
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Proficiency in communication skills.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact
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Work in a dynamic, collaborative, progressive, and high-performing team
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A world-class training program in financial services
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Flexible work/life balance options
#LI-Hybrid
#LI-POST
#LI-TECHPJ
#LI-SP
Job Skills
Cloud Technology, Critical Thinking, Customer Support Systems, DevOps, Group Problem Solving, Installation Support, IT Operations Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Microsoft ASP.NET, Microsoft Windows Environment, SQL Databases, Support Operations, Task Coordination, Technical Troubleshooting
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-12-13
Application Deadline:
2025-01-31
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
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