Principal Technical Program Manager

About Us

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

This role entails leading and directing a cross-functional engineering product team, collaborating closely with Product Managers, SW/HW Engineering Managers, QA Managers, Operations, Documentation, Translation, and Support departments to ensure the successful delivery of critical engineering projects. Responsibilities include organizing agile project teams to achieve outstanding results with a high level of predictability and quality, thereby delivering significant business value to customers. The ideal candidate is expected to possess a deep understanding and extensive experience in integrating traditional project management principles and practices with an Agile development approach to strike the right balance between agility and predictability.

What You Will Do

• Responsibility for multiple NSG engineering product releases from conception to release and sustaining. Aligning and influencing all relevant departments to achieve this.
• Create and manage Product Delivery Plans (PDP) for all NSG engineering projects.
• Conduct regular Product Ops meetings to coordinate actions and deliverables, and to eliminate issues and risks prior to first customer ship.
• Meet regularly with program team members informally to check progress against agreed actions.
• Clearly communicating program status to upper management and ensure that data is presented in a consistent and easy to understand manner leading to actionable conclusions.
• Continuously strive for process improvements for agile project management, reporting and tracking.
• Influence and persuade others to take a specific course of action when there is no direct line of reporting, including other Managers and up to Director level.
• Employ standard methods and techniques for planning, monitoring, and reporting against plan.
• Negotiate long-term program requirements that affect other stakeholders.
• Resolve conflicts escalated by other team members by investigating facts and providing solutions.
• Understand agile software development processes and how to map that into wider business processes.
• Understand and demonstrate experience in using appropriate tools for agile project management tools such as Jira, Confluence, and all Office Tools.
• Ability to understand technical product details to identify issues and enable effective release management.

What You Will Bring

• 7+ years of program/project management experience in SaaS/Agile environment.
• Proven experience in working with business and technology teams including but not limited to: Product Managers, SW/HW Engineering Managers, QA Managers, Operations, Documentation, Translation, and Support departments to ensure the successful delivery of critical engineering projects.
• Demonstrated ability in communicating and presenting to C level executives.
• Experience with project management methodologies or SDLC (systems development life cycle).
• Experience managing large scale, cross-functional initiatives using a variety of delivery methodologies (i.e. agile, lean, scrum, etc.).
• Strong analytical and problem-solving skills.
• Effective communication skills with all levels of management.
• Strong leadership capabilities and strong interpersonal skills required.
• Experience establishing work relationships across multi-disciplinary teams in different time zones.
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• PMP or PMI certification
• Ability to travel 5% of the time.

In Canada, the base salary for this role ranges from $129,000 to $215,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. 

#LI-Remote

#LI-SS1

#B2

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge 

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact [email protected].