Senior Technical Program Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team
As an Product Engineering Program Manager, you will be a key member of our exciting product Engineering team who deliver some of the most innovative and cutting-edge technologies to the market.
We are truly a team by supporting each other and celebrating our successes!
Role
This role is for a Program Manager and Release Train Engineer (RTE) who will provide leadership and coaching for the Agile Release Train (ART) and help establish product teams from the ground up
Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/
What you get to do in this role:

• Work side-by side with some of the most innovative and collaborative product and technology leaders on high-visibility initiatives
• Coach leaders, teams and Scrum Masters in Lean-Agile practices and mindsets
• Manage and optimize the flow of value through the ART and Solution Train using various tools
• Facilitate ART and Solution Train processes and execution
• Facilitate PI Planning readiness by driving a vision, roadmap, backlogs through planning events
• Develop Team PI Objectives into Program PI Objectives
• Develop annual calendars and timelines for Program Increments
• Create transparency through reports, dashboards, and status
• Help manage risks, dependencies and escalate impediments
• Help manage the team's releases and navigating release requirements
• Use critical thinking skills to solve difficult and sometimes ambiguous problems
• Drive process improvements and create documentation to promote best practices
• Coordinate day to day activities required to deliver a great solution on time

Qualifications
Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years in project/ program management with a proven track record of leading complex programs
• A solid understanding of software design, SAFe, and Agile methodologies
• A solid understanding of release management practices in a SaaS-based organization
• Ability to build strong, trusting relationships with development teams, product management, stakeholders, and cross-functional development groups
• Outstanding communication and presentation skills
• A proven ability to lead through influence
• Ability to drive the software release process and collaborate on the roadmap for the future
• Strong critical thinking and problem-solving skills
• Ability to navigate through organizational complexities, fostering a culture of continuous improvement and adaptability
• Demonstrated experience in setting up new product teams and driving successful transformations.
• High emotional intelligence to effectively manage a diverse team working in different environments
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation
• Demonstrated competence in key program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management, and predictive metrics
• Encourage, support, and guide continuous improvement of the team, its products, and processes
• An orientation for execution with a strong process and metrics focus
• Clearly communicate changes/requests to the team and status/compromises to stakeholders
• Preferred Qualifications
• SAFe 5 Practitioner Certification
• PMP or Agile Certification

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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