SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
SurveyMonkey is looking for an exceptional and passionate Senior Technical Program Manager with experience working in both large and small companies in a fast-paced environment. You’ll have the opportunity to work cross-functionally with teams including Product, Engineering, Design, and Customer Support. You have excellent communication skills and experience in working with executive leadership teams. We're looking for somebody who has a passion for processes and data. Our team starts every day asking “how can we help?”. We’re looking for a teammate to help us support the R&D organization in developing and maturing our operational and project management processes.
What you’ll be working on
- You’re an expert with data hygiene and can define and develop metrics for project health using our standard reporting tools (JQL, Google Sheets, etc.)
- You lead large, complex, cross-functional projects, including coordination of cross-functional activities and communications.
- You utilize project management tools (Jira, Confluence) to plan, track, and communicate project status.
- You provide advanced program management for multiple Product Workstreams.
- You author, review, and approve project requirements, reporting, and other program artifacts for medium-sized projects and initiatives.
We’d love to hear from people with
- You have 8+ years of technical project management experience of large scale cross-functional programs for SaaS based products with at least 5 years hands on experience shipping and launching new products or services.
- You have experience facilitating planning and coordination efforts across Engineering, Product, and Design teams to support schedules and planning, tracking, and communicating product delivery expectations.
- You are a natural strategic problem-solver. You are comfortable with ambiguity, can quickly move through complexity and bring structure to chaos and guide others through change.
- You have advanced understanding of product and software development lifecycles with ability to adjust using agile methodologies.
- You have exceptional skill in the use of Jira and related metrics and reporting.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day every other week.
#LI - Hybrid
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Top Skills
What We Do
We deliver intuitive, people-centric solutions that help industry leaders quickly and confidently make important decisions, take action, and achieve tangible results. Our AI-powered platform is built with a purposeful balance of humanity and technology, weaving together over 20 years of experience with data derived from billions of real questions and responses. Today, we offer enterprise solutions for agile experience management and insights by our three product brands: Momentive, GetFeedback, and SurveyMonkey.
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