Who We Are
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Role Description
We are seeking an experienced Senior SRE Technical Program Manager to lead and drive operational excellence within our SRE team. This role is pivotal in ensuring the robustness, scalability, and efficiency of our global cloud infrastructure. The ideal candidate will have a proven track record of managing SaaS applications, optimizing costs, improving operational processes, and coordinating large-scale infrastructure changes. They will have a background in program management, and will have experience partnering with SRE teams and experience with cloud environments for commercial and government customers.
What you'll do
1. Strategic Program Management:
• Lead and manage complex SRE projects and programs that align with organizational goals and priorities.
• Develop and execute strategies for operational efficiency, reliability, and scalability of our cloud infrastructure.
2. Cost Optimization:
• Analyze and optimize infrastructure costs, aiming for a reduction in COGS while maintaining or improving service quality.
• Collaborate with finance and engineering teams to develop cost management dashboards and reporting tools.
3. Operational Excellence:
• Oversee the development and implementation of best practices for incident management, change management, and capacity planning.
• Drive initiatives to improve system uptime, performance, and reliability, ensuring adherence to SLAs.
4. Visibility and Reporting:
• Enhance operational visibility through the development of comprehensive monitoring and alerting systems.
• Lead operational reviews and post-mortems, ensuring actionable insights and continuous improvement.
5. Cross-Functional Collaboration:
• Work closely with software engineering teams to ensure infrastructure changes and dependencies are effectively communicated and executed.
• Facilitate cross-team coordination to support large-scale infrastructure projects and initiatives.
6. Technical Leadership:
• Mentor and guide SRE team members, fostering a culture of technical excellence and innovation.
• Stay abreast of the latest industry trends and technologies to drive continuous improvement.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 8+ years of experience in Site Reliability Engineering, with a focus on managing SaaS applications.
- Proven experience in technical program management, preferably within a cloud infrastructure context.
- Demonstrated ability in managing global cloud infrastructure with significant monthly COGS.
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
- Excellent communication and collaboration skills, with the ability to influence and drive change across teams.
- Proficiency in cloud platforms (especially AWS, ) and related technologies.
- Experience with infrastructure as code, automation, and modern DevOps practices.
- Experience with migrating and maintaining both commercial and federal environments.
Role Success Metrics:
- Achieving a targeted reduction in COGS while maintaining service levels.
- Improvement in system uptime and reliability metrics.
- Successful execution of infrastructure projects within scope, on time, and within budget.
- Enhanced operational visibility and reporting capabilities.
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
US – COMPENSATION RANGE – MESSAGE TO APPLICANTS
$223,800 - 266,000
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Top Skills
What the Team is Saying
What We Do
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Why Work With Us
Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.
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Cisco ThousandEyes Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
