Chewy is seeking a Sr Technical Product Manager to join the Discovery Product Organization in our Seattle or Boston office. This team owns design, functionality, user experience, and performance of Product Listing Pages (PLPs), including search, browse, brand pages, and cross-site recommendations CX. Our mission is to help customers to navigate and discover products and services on Chewy.com through automation. By using customer signals and algorithms, we strive to understand their intent, driving personalized experiences that increase customer acquisition and retention, leading to higher incremental active customers and net sales per active customer.
In this role, you will implement search functionalities, focusing on auto-suggest—a core e-commerce feature that predicts and displays relevant search terms in real time as customers type. This requires a deep understanding of search query patterns, customer behavior analysis, and using Natural Language Processing (NLP) techniques to improve accuracy, term relevance, and predictive capabilities. Additionally, you will work on category-specific ground truth programs to address data gaps, improve the quality of training datasets, and optimize search result precision for diverse product categories.
This role encompasses idea generation, user feedback, prototype testing, and data analysis. You'll work closely with ML scientists and engineers to build highly scalable, customer-first experiences, applying innovative AI and ML models to power search algorithms. You will be instrumental in delivering technical solutions that improve search functionality on Chewy!
What You’ll Do:
- Implement and optimize specific search functionalities, including auto-suggest and zero-state improvements, ensuring relevance and usability for customers.
- Define and analyze measures of success (critical metrics) for search-related features and improvements; translate customer and business insights into clear requirements for search optimizations.
- Use your customer-first attitude and expertise in search algorithms to guide the development and delivery of outstanding search experiences across Chewy.com.
- Develop and maintain a roadmap and prioritized product backlog, ensuring alignment between product vision and both customer and business goals.
- Lead the end-to-end product development process for search features, balancing product requirements with technical feasibility and complexity.
- Drive innovation through continuous improvement, employing A/B experiments, data analysis, and feedback to iterate on search algorithms and product functionality.
- Collaborate with machine learning scientists, engineering, design, and analytics teams to deliver search features that provide high value, ensuring products meet technical standards and drive measurable impact.
What You’ll Need:
- 5+ year of shown experience in technical product management or a similar role leading cross-functional projects, balancing product, business and technical requirements.
- Bachelor’s degree in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics), or equivalent technical experience. A Master’s degree in a related field is preferred.
- Strong experience in applying machine learning techniques and algorithms in a product setting.
- Strong analytical abilities with experience in using data to drive product decisions.
- Proven ability to manage and deliver highly technical products that are scalable and customer-focused.
- Experience owning/driving roadmap strategy and definition.
- Strong business, operational, and technical vision.
- Ability to articulate concepts at the executive level.
- E-commerce experience preferred.
- Experience with search algorithms, NLP techniques, and related methods.
Compensation & Benefits:
Our salary range for a Senior TPM position is $134,500.00 - $215,000.00. The specific salary offered to a candidate may be motivated by a variety of factors including but not limited to the candidate’s prior experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant. We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. Salaried-exempt Team Members have unlimited PTO, subject to manager approval. Team Members will receive six paid holidays per year. Team Members may be eligible for paid leave in compliance with applicable state and local regulations!
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
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We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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